FT. LAUDERDALE, Fla.--(BUSINESS WIRE)--OZ, a global consulting, services and solutions leader enhancing the customer experience (CX) through digital innovation, today announced the promotion of Ric Cavieres to the role of President, reflecting a successful year of growth following the company’s strategic shift in vision and brand to provide transformative customer experience (CX) services and solutions. Based in Florida, OZ is in the center of the travel and hospitality industry and its clients include many of the world’s top cruise lines and hotel chains. Globally, it counts several of the world’s largest health sciences and financial services companies as clients.
“We are delighted that Ric has stepped into the role of President,” said Amjad Shamim, CEO of OZ. “He has been instrumental in the rebrand of OZ, this past year, and is a proven leader in driving digital innovation and CX consulting services across industries. Since leading the shift in focus, Ric has grown our client base, developed new strategic partnerships and helped expand our leadership team.”
“Improving customer experience is a primary driver of digital and we are seeing the move from the sporadic adoption of digital solutions toward sweeping digital transformation throughout entire organizations,” said Ric Cavieres, President of OZ. “I am honored to continue to build on OZ’s momentum across industries such as travel and hospitality, health services and high technology and look forward to working with my team to develop digital solutions and services that provide the ultimate customer experience.”
Ric joined OZ as EVP, Markets and Consulting in October 2018 from Cognizant, a $16B global consulting and digital services company, where he was the Global Consulting and Digital Leader for Life Sciences. Previously, he was a Partner at the big 4 firms EY, PwC/IBM and Capgemini where he drove digital innovation, consulting and solutions. He is a recognized CX thought leader and speaker, receiving industry recognition as a PharmaVOICE 100 honoree.
OZ is a leading global consulting company whose consulting services and solutions help make their clients leaders in CX. Using Design Thinking, Analytics and AI, IoT, Automation, Cloud and their Innovation Labs; OZ drives digital innovation across the travel and hospitality, health sciences, retail, high tech, and financial services industries. To learn more, visit FollowOZ.com.