NEW YORK--(BUSINESS WIRE)--TIAA, a leading financial services provider, announced today that Sanjay Gupta has joined the company as Chief Customer Officer of TIAA Financial Solutions. Gupta will report to Lori Dickerson Fouché, Chief Executive Officer, TIAA Financial Solutions.
In this newly created position, Gupta will lead the strategic development, execution and measurement of a comprehensive approach to simplify the customer experience for TIAA’s 15,000 institutional and 5 million individual customers, including overseeing marketing and communications for the company.
“Sanjay’s deep expertise will accelerate our efforts to grow our business in service to our customers,” said Fouché. “His extensive experience launching and building brands and digital and mobile platforms, along with his focus on execution excellence will enable us to engage those we serve in a highly personalized, customized way to help them build confidence and meet their financial goals.”
Gupta is a 25-year marketing and e-commerce veteran executive whose successes include award-winning customer innovations at some of the nation’s most recognized companies. Prior to joining TIAA, Gupta served as Executive Vice President of Marketing, Innovation and Corporate Relations at Allstate where he led advertising, public relations, e-commerce and drove product and service innovation. He also previously served as Chief Marketing Officer of Ally Financial where he drove revenue growth by establishing a new brand, creating new products and promoting the company using innovative marketing. Previously, he held several roles at Bank of America.
“For more than a century, TIAA has served the financial needs of people who lead purpose-driven lives and make a difference in the world,” said Gupta. “I’m pleased to join the organization at this exciting time in its evolution and look forward to making a meaningful contribution to the company’s growth and our customers’ success.”
Gupta holds a Bachelor of Electronics Engineering from the University of Mumbai and a Master of Business Administration from The University of Texas at Austin. He will be based at TIAA’s New York headquarters.
With an award-winning1 track record for consistent investment performance, TIAA (TIAA.org) is the leading provider of financial services in the academic, research, medical, cultural and government fields. TIAA has $1 trillion in assets under management (as of 3/31/20192) and offers a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
1 The Lipper Mixed-Assets Large Fund Award is given to the group with the lowest average decile ranking of three years’ Consistent Return for eligible funds over the three-year period ended 11/30/15 (against 39 fund families), 11/30/16 (36), 11/30/17 (35) and 11/30/18 (35). Note this award pertains to mixed-assets mutual funds within the TIAA-CREF group of mutual funds; other funds distributed by Nuveen Securities were not included. From Thomson Reuters Lipper Awards, © 2019 Thomson Reuters. All rights reserved. Used by permission and protected by the Copyright Laws of the United States. The printing, copying, redistribution, or retransmission of this Content without express written permission is prohibited. Certain funds have fee waivers in effect. Without such waivers ratings could be lower. Past performance does not guarantee future results. For current performance, rankings and prospectuses, please visit the Research and Performance section on TIAA.org. The investment advisory services, strategies and expertise of TIAA Investments, a division of Nuveen, are provided by Teachers Advisors, LLC and TIAA-CREF Investment Management, LLC. TIAA-CREF Individual & Institutional Services, LLC, Teachers Personal Investors Services, Inc., and Nuveen Securities, LLC, Members FINRA and SIPC, distribute securities products.
2 Based on $1.026 trillion of assets under management across Nuveen Investments affiliates and TIAA investment management teams as of 3/31/19.
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