LAS VEGAS--(BUSINESS WIRE)--Cytracom, a leading provider of cloud-based Voice over IP built for managed service providers (MSPs), announced the integration of its solution with Kaseya BMS, a popular professional services automation (PSA) software. This integration enables MSPs using BMS and Cytracom to access rich call data within the native platform when supporting end users.
“BMS users will receive inbound notification of calls with screen pops,” said Zane Conkle, CEO and co-founder of Cytracom. “These calls will create a call-to-ticket association if the customer is in the database or allow the support personnel to create a ticket from the call. Call recording and detailed ticket call logs are also available.”
One of the key findings in Kaseya’s recent 2019 MSP Benchmark survey indicated that MSPs have achieved success through automation and focusing on operational efficiencies. By combining the power of the Kaseya BMS and Cytracom VoIP, MSPs can continue to evolve this process of simplifying and automating IT services for their customers. Voice is as important as email for maintaining support communications, but lags as an end-to-end integration into modern PSA tools.
“Kaseya is committed to the success of our customers and the addition of new integrations with leading solutions providers is one way we keep our customers at the front of the pack delivering revenue-generating, innovative services,” said Michael Yang, VP of product and GM, Kaseya. “With Cytracom now part of the Kaseya IT Complete ecosystem, MSPs can further streamline IT support to deliver higher quality services with higher customer satisfaction.”
The VoIP market continues to grow as SMBs make the migration from legacy-based phone systems. Since the majority of these companies do not have an IT department, there is a huge opportunity for MSPs to service these companies with VoIP and IT services. VoIP is a natural extension of managed IT services and an effective tool to discover new clients and upsell existing clients.
Cytracom makes VoIP simple—simple to sell and simple to use. With a reliable platform built on flexible, cloud-based technology, Cytracom delivers a unified cloud communication suite tailored to small business needs. A 100% channel-driven model brings its nationwide partners directly to customers, providing the ease and comfort of working with local, trusted managed service providers.
As the move to the cloud continues, Cytracom VoIP solutions enable partners to expand their portfolios and ultimately extend their reach and revenue with end-to-end managed services. Unparalleled tools, support, and training gives partners an advantage over the competition, reinforcing Cytracom’s commitment to their success and confidence in its solution. To learn more, visit cytracom.com