PARSIPPANY, N.J.--(BUSINESS WIRE)--Tangoe, the leading Enterprise Technology Management provider, today releases research that puts automation at the top of the enterprise mobility agenda for Information Technology Decision-Makers (ITDMs). According to the research, almost every enterprise ITDM either plans to (50 percent) or is currently deploying (38 percent) automation in their enterprise mobility program(s).
Three-quarters of all respondents reported that their current intelligent automation projects were already delivering a clear return on investment. When asked which future technology was most important to enterprise mobility strategy, AI-driven automation was cited as the number one innovation.
The research also shows that among firms who already have automation initiatives underway, 42 percent have fully implemented automation projects, 37 percent are still in the piloting stage and 21 percent are expanding efforts. For most immature automation initiatives, the current focus is primarily early research and development.
“Enterprises want to leverage automation technology to drive their mobility strategies, which means they must have the right resources in place—both in terms of technology and people,ʺ said Bob Irwin, Tangoe CEO. “We have been working closely with our customers to help centralize their technology systems and provide enhanced control of their operations. Our automation technologies accelerate processes beyond what is manually possible, while reducing the workload of repetitive, everyday tasks, allowing teams to focus on more important work that requires deeper focus and creativity.ʺ
Why are enterprises embracing automation? Top reasons cited in the research include better customer response times (43 percent), improved customer experiences (42 percent) and a rise in productivity (42 percent). Other reasons cited include lower operational costs (41 percent), enhanced worker satisfaction through manual task elimination (40 percent), streamlined business processes (38 percent) and improved visibility into device usage (38 percent).
The research, which asked respondents to share their views on the future of enterprise mobility, found that ITDMs predict most Fortune 1000 companies will have successfully integrated Artificial Intelligence (AI) and Machine Learning (ML) into their enterprise mobile strategies by 2020.
As businesses continue to implement digital transformation initiatives, 2019 will create significant changes—and opportunities—across the enterprise mobility environment. A resource outlining the five key areas predicted to experience the most change in 2019 can be downloaded on Tangoe’s website.
The IDG Research referenced above surveyed 100 US ITDMs (manager level or above) at companies with at least 5,000 employees. The survey was conducted between August 29, 2018 and September 5, 2018.
Tangoe’s Enterprise Technology Management solutions help customers increase productivity, reduce costs, and drive predictable results. Tangoe manages more than $40 billion in technology spend and more than 10 million technology assets across the globe—five times more than its three closest competitors combined. Nearly half of the Fortune 500 rely on Tangoe to centralize, comprehend, and control their technology. To learn more about Tangoe’s Enterprise Technology Management solutions, visit tangoe.com.