SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the company that is reimagining customer support with multi-channel solutions that fully leverage smartphone-era technology and intelligent automation, has been named by TMC as a 2019 CUSTOMER Product of the Year Award winner. TMC’s CUSTOMER magazine recognizes products that are enabling organizations to meet and exceed the expectations of their customers.
Customer support experiences are increasingly playing a vital role in building brand loyalty and increasing revenue. UJET empowers organizations to harness the power of smart devices, leveraging capabilities like photos and video to help agents connect, understand and reach a positive resolution more quickly and easily than ever before. Through data-driven insights and capabilities, UJET is enabling support managers to make smarter decisions, increase team performance, fuel innovation and help drive business growth.
“In order to truly reach their potential, businesses today must deliver a seamless, engaging, and personal experience for their customers,” said Anand Janefalkar, founder & CEO of UJET. “CUSTOMER magazine’s recognition of UJET’s Cloud Contact Center Solution demonstrates the value that modern support platforms can have on increasing brand loyalty and driving overall growth.”
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor UJET with a 2019 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “The UJET Customer Support Platform has proven deserving of this elite status and I look forward to continued innovation from UJET in 2019 and beyond.”
This award follows numerous prestigious recognitions for UJET’s Cloud Contact Center Solution including the 2018 CUSTOMER Magazine Workforce Optimization Innovation Award and being named a “Hot Vendor” by Aragon Research in Intelligent Contact Center. For further details, please visit: https://ujet.co/newsroom/.
To request a UJET demo, please visit: https://www.ujet.co/demo/landing.
The 21st Annual Products of the Year Award winners will be published in CUSTOMER magazine online and on TMCnet.
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About TMC’s CUSTOMER Magazine
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant. UJET is trusted by customer-centric, innovative enterprises, including Nest, Instacart, Postmates, Atom Tickets, Blink and Grupo Bursatil Mexicano (GBM) to automate contact center processes and provide superior experiences that drive higher customer satisfaction. For more information, visit www.getujet.com.