BOSTON--(BUSINESS WIRE)--Today at the Customer Education Management Association (CEdMA) Training Leadership Conference, CEdMA announced that Kinaxis® Inc. (TSX:KXS) is the recipient of the 2018 CEdMA Innovation Award for their innovative approach to a unified digital knowledge ecosystem, the Kinaxis Knowledge Network.
The CEdMA Innovation Award seeks to recognize a CEdMA member company that used an innovative approach to solve a problem or address an opportunity. This prestigious award recognizes creativity and innovation among the CEdMA membership. Presented annually, the Innovation Award selects one high-tech company or individual for outstanding innovation in education business methods or practices on a project completed within the last 12 months.
Kinaxis revolutionizes how the world’s largest companies knock down silos to gain visibility across their supply chains. Kinaxis is recognized for the same approach for the knowledge ecosystem it created for customers, partners, and employees. The vision for this project sprung from a collaboration across Kinaxis leadership teams who imagined a digital and continuous knowledge ecosystem to address the barriers to success and growth users faced with a plethora of systems to find expert knowledge.
“At Kinaxis, we revolutionize planning. We work with the world’s largest companies to help them gain end-to-end visibility across their global supply chains, so they can act faster, reduce excess inventory, and rapidly respond to unexpected global events,” said John Sicard, CEO of Kinaxis. “It is imperative that our knowledge services follow a parallel journey to ensure customer success.”
The approach to build the Kinaxis Knowledge Network broke down departmental silos to define, build, launch, and source the network with content to enable employees, customers, and partners. In addition, the teams combined eight unique technologies to serve up a wide spectrum of expert content, making it relevant to a large cross section of users. This would not have been possible without a true and equal partnership between business and IT teams.
According to Pat Durante, CEdMA President, “CEdMA members are seeing first-hand the blurring of lines between Customer Success, Customer Experience, Adoption, Enablement, and Customer Education; as well as the possibilities presented by artificial intelligence and machine learning. The teams at Kinaxis embraced these disruptive forces and went well beyond traditional education services boundaries to create a truly innovative solution. Surfacing the most relevant expert-developed content at the right time deflects support cases and elevates the customer experience. I am thrilled to recognize their efforts with the 2018 CEdMA Innovation Award.”
Lauren Thibodeau, VP Knowledge Management, adds, “It is an honor and privilege to be recognized by CEdMA for the great work the team has accomplished. We’re delighted that the Kinaxis Knowledge Network has found new and innovative ways to help our global customers, partners, and employees access and interact with expert knowledge, wherever it lives, by leveraging artificial intelligence/machine learning and the power of company-wide cross-functional collaboration.”
The Kinaxis team will showcase the innovation it delivered during the annual CEdMA Training Leadership Conference in 2019. Previous award winners for the CEdMA Impact, Innovation, and Services awards can be found at http://www.cedma.org/about/awards. Submissions are now open for the 2019 CEdMA Impact Award. You can find the application form and details on our blog at www.cedma.org/blog
Established in 1991, CEdMA is the premier professional networking organization for training executives, managers, and professionals on a management path within hardware and software technology companies. CEdMA’s over 300 members, representing more than 150 technology companies, benefit from a range of exclusive services including bi-annual industry surveys, annual conferences, monthly newsletters, an “ask the members” forum, and special interest groups. Follow us @CEdMANews and the CEdMA LinkedIn group. For more information about CEdMA, please visit www.cedma.org or contact Donna Weber at firstname.lastname@example.org.
About Kinaxis Inc.
As the recognized leader in digital supply chain management for concurrent planning, Kinaxis is helping organizations around the world revolutionize their supply chain planning. Kinaxis RapidResponse, our cloud-based supply chain management software, connects your data, processes and people into a single harmonious environment. With a consolidated view of the entire supply chain, you can plan expected performance, monitor progress and respond to disconnects when reality hits. RapidResponse lets you know sooner and act faster, leading to reduced decision latency, and improved operational and financial performance. We can prove it. From implementation to expansion, we’re here to help our customers with every step of their supply chain journey.