MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced a line-up of events taking place throughout the month that focus on simplifying, modernizing and automating customer engagement.
Municipal
Service Delivery Officials (MSDO) 2018
October 1-3; Kawartha
Lakes, Ontario, Canada
Verint’s Mike Biros, director, local
government, Oracle’s Tom De Rosa, strategic programs director, and
Salesforce’s Marco Pasquini, strategic account manager, public sector
GTA, will present “Champion Sponsors Panel: Artificial Intelligence in
Service Delivery – Practical Examples” at 9:05 a.m. ET on the 3rd
in a panel discussion. Based on real-life examples from municipalities,
attendees can learn how artificial intelligence can improve the
efficiency of contact centers and their associated levels of customer
satisfaction.
Verint's
Engage on the Road: Asia Pacific
October 9-19
Engage
on the Road continues with stops in The Philippines (9th),
Indonesia (11th), Beijing (12th), South Korea (17th)
and Shanghai (19th). This tour gathers colleagues, peers and
partners for inspiration and collaboration and offers opportunities to
help Asia Pacific customers maximize their Verint solutions. Attendees
can learn from experts who will share insights and perspectives on
simplifying and automating customer and employee engagement.
BAI
Beacon 2018
October 9-11; Orlando, Florida
John
Maniscalco, senior vice president, head of customer experience and
productivity, TD Bank, and Randy Ross, executive vice president, Kiran
Analytics, a Verint Company, will present “The Transformational Role of
Analytics for Branch Efficiency and Customer Experience” at 8:15 a.m. on
the 11th. Attendees can engage with industry experts who will
share how to strike a balance between customer satisfaction, growth and
operational efficiency in an increasingly digital world.
Financial
Compliance Innovation Workshops
October 16, 25 and 30; New
York, New York; Toronto, Canada; Zurich, Switzerland
Verint’s
John Bourne, SVP, global channels and alliances, Phil Fry, VP, financial
compliance strategy, and Andy Davies, head of global financial
compliance, will join partners who are part of the “Compliance
Alliance.” Attendees can gain insights on how to turn regulatory burdens
into a strategic advantage and unlock the power of automated,
game-changing technologies.
Harness
Customer Data to Create Rewarding Omnichannel Experiences
October
16: Online Webinar with Customer Experience Professionals Association
(CXPA)
Verint’s Nancy Porte, VP, global customer experience,
will lead a joint session at 2 p.m. ET with customer experience industry
veteran Diane Magers, CEO of the CXPA, on how companies can harness
their customer data to create rewarding omnichannel experiences. They
will describe how to enhance loyalty and revenue by leveraging the voice
of the customer for insights across all touchpoints and interactions,
while facilitating the cross-organizational collaboration needed to
generate decisive and timely analysis and action.
CEWIT
2018
October 16; Stony Brook, New York
Verint’s Ian
Beaver, PhD, lead research engineer, Intelligent Self-Service, will
present “Human-in-the-Loop: Why Let Statistics Have All the Fun” at 8:30
a.m. ET. Dr. Beaver will cover the drawbacks to both human-centric and
machine-centric analysis and how the happy medium is found in leveraging
the strengths of both, offering real-world examples of ways that humans
and machines can complement each other to complete complex tasks with
automation.
ISM
Customer Centric Business Strategies
October 23; Lunch and
Learn Webinar Series
Verint’s Jon Allen, VP and GM, communities
and web self-service, and Kathy Barton, SVP, ISM, will present
“Increasing Client Engagement with Social Media Communities” at 2 p.m.
ET. Using real-world case studies, they will demonstrate how attendees
can benefit from private communities for customer support, distributor
support, voice of the customer, and knowledge management. Attendees can
learn how to transform the interactions between their organizations and
customers into two-way conversations, capture customers’ ‘social
insights’ to build better customer profiles, and discover the most
cost-effective way to nurture leads. Attendees can also find out why
organizations are increasingly turning to ‘private’ (or ‘branded’)
social media communities to drive long-term customer satisfaction,
loyalty and advocacy.
To discover more about Verint’s global events, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2018, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT COMPANY, NEXT IT, OPINIONLAB, TERROGENCE, SENSECY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.