ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud contact center software, today announced it will unveil its newest ServiceNow integration capabilities at upcoming NowForum and NowSummit events, the global ServiceNow gatherings where professionals from every corner of the enterprise travel to learn about the future of work fueled by service. The company will be exhibiting in Europe and across the U.S. in the following cities: London (Oct. 17-18), Santa Clara (Oct. 18), Dallas (Oct. 23), Washington, D.C. (Nov. 7) and New York City (Nov. 13).
The NowForum (international) and NowSummit (U.S.) events are complimentary one-day mini-conferences, during which attendees learn best practices from notable keynotes, network with peers and gain access to hand-picked ServiceNow partners and solutions.
As an exhibitor, 3CLogic will demonstrate its new real-time data and speech analytics capabilities, which further deepen its integration within the ServiceNow platform and deliver greater value in terms of providing a fuller view of customer or internal workforce engagements. Its core contact center Computer Telephony Integration (CTI), which includes Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Click-to-call, Skills-based Routing, configurable Call Recording, Reporting & Analytics, Dynamic Scripting, and more will also be live on display.
“We are proud to have been invited to participate in the NowForums and NowSummits, which will serve as the perfect platform for the most innovative companies in the world to view our newest ServiceNow integration enhancements,” said 3CLogic CEO, Denis Seynhaeve. “As our combined 3CLogic-ServiceNow solution strengthens, so does our partnership in becoming the leading unified service and communication platform provider in the market.”
The 3CLogic CTI/Call Center Solution is a Now® Certified application available in the ServiceNow Store, used across many product lines within the company's ecosystem including ITSM, Customer Service Management (CSM) and HR. As a ServiceNow Silver Technology Partner, 3CLogic solutions optimize agent efficiency, providing greater change control across speech-enabled channels, while improving administrative visibility into what drives successful customer engagements.
For further details on visiting 3CLogic in an event city that is nearest you, request information here.
3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and SugarCRM. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations. For more information, please visit www.3clogic.com.