IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., the world’s leading platform for all customer interactions, announced today that it is advancing the company’s growth and innovation strategy with the addition of four senior executives to its leadership team. Alorica welcomes Greg Haller as Chief Operating Officer, KJ Tjon as Chief Financial Officer, Steve Phillips as Chief Information Officer, and Bhaskar Menon as Chief Transformation Officer. By adding top talent, Alorica will enhance its focus on client delivery, operational excellence, and technology innovation. These new leaders, in addition to current executives Tania King, Chief Employee Experience and Legal Officer, and Chris Crowley, Chief Commercial Officer, will report directly to Andy Lee, Chairman and CEO.
“We’re at a pivotal point in our journey as we’re being challenged now more than ever to think differently,” stated Andy Lee, Chairman and CEO of Alorica. “The industry is changing, customer interests are evolving, and even the needs of our workforce are different from when we started nearly 20 years ago. It’s an exciting time for Alorica as we continue to re-engineer ourselves to get ahead of the trends and develop innovative solutions to engage customers. At the same time, we remain focused on meeting the unique needs of each of our clients while fostering a rewarding, challenging, and inclusive culture for the 100,000 employees who make our work possible.”
This stage of talent transformation is a key part of Alorica’s strategy to continue to exceed the expectations of its clients, customers, and employees. With support from its Board of Directors and through a reputable search firm, Alorica took on a different approach to identify and vet candidates for these roles, seeking out creative-thinking, experienced leaders with a diverse background leading numerous global and large-scale companies in varied industries. These individuals will take Alorica to the next level with increasing speed and diversity as the company places an even greater focus on continuing to elevate its business and technology strategies.
As Alorica’s Chief Operating Officer, Greg Haller oversees several of the company’s functional areas, including: Operations, Client Solutions, Global Business Services, and Marketing Communications, with the objective of driving the business forward even more efficiently and effectively with his operational acumen. Prior to joining Alorica, Haller was with the telecommunications giant Verizon Wireless for 29 years, where he served in various senior leadership roles, such as President of the Western Area as well as President of Enterprise and Government Markets. Through his longstanding tenure at Verizon, he led Operations, Sales, Marketing, and Advanced Solutions as well as Consumer Product Portfolio and Pricing.
Replacing newly retired Chief Financial Officer Cindy Fiorillo, KJ Tjon is stepping into this role leading Global Corporate Finance. With expertise in Finance, Operations, and Technology, as well as experience in Europe, Asia, and the U.S., Tjon will build upon Alorica’s current foundation and execute the next phase of the business strategy, while ensuring solid alignment with financial goals and commitments. Tjon comes to Alorica with over 20 years of demonstrated experience in numerous industries as both CFO and COO of public and large-scale private organizations in Telecommunications, Logistics, Information Technology, and Manufacturing. Previously, she was COO and President at Scientific Games, where she oversaw P&L for divisions worth approximately $2.4 billion, and served as the CFO and EVP at EPIQ Systems.
Steve Phillips is responsible for prioritizing Alorica’s business needs from an IT perspective and enhancing operational excellence as Chief Information Officer. As Alorica continues to create and improve technological innovations to produce greater business value for customers, his robust global IT leadership background spanning 25 years brings tremendous experience to the table in customer-focused IT strategy, digital transformation, cloud computing, and cybersecurity. Phillips, who has led IT organizations for large and complex technology-driven enterprises, was most recently the CIO of Avnet, Inc., a $17 billion Fortune 500 global company — one of the world’s largest technology distributors — and was previously CIO at Memec and at Gateway Computers. In 2015, he was inducted into the CIO Hall of Fame for his contributions to business-centered transformation and innovation.
Filling a new role within the organization as Chief Transformation Officer, Bhaskar Menon is responsible for creating and delivering a new digital-forward platform at Alorica, utilizing intelligent automation, emerging technologies, and process optimization to drive a trifecta for clients — significant enhancement in efficiency and productivity, cost reduction, and a compelling customer experience. Menon has more than 30 years of experience at global multinational companies like Citibank-Citicorp, Merrill Lynch, MphasiS Corp., and e4e Inc., and has worked around the world in the U.S., Europe, the Middle East, Asia. and Latin America. His experience includes international private banking, asset management and capital markets, internet technologies and electronic distribution platforms, IT, and BPOs as well as the private equity and venture capital industries.
“As we continue to manage and maximize the business we have at hand, and identify and secure new opportunities, I’m extremely pleased to have Greg, KJ, Steve, and Bhaskar join our team,” said Lee. “With deep expertise in their respective fields as well as proven track records in a wide range of industries and with reputable companies, I believe they are the perfect complement to Alorica’s strong leadership team and will play an important role in shaping our future. I’m excited for what’s to come.”
At Alorica, we only do one thing — we make lives better. How? As the world’s leading platform for all customer interactions, we create insanely great experiences for customers fueled by innovative technology, advanced data analytics, and CX intelligence. Utilizing insights from more than 600 million consumer interactions curated annually, Alorica is a systems integrator of choice to 25 of the Fortune 50 healthcare companies, six of the 10 largest financial institutions, four of the five largest telecommunications companies, and five of the largest retail companies. We call the OC home, headquartered in Irvine, Calif., with more than 100,000 employees in approximately 130 locations across 15 countries and 11 time zones around the globe. To learn more, visit www.Alorica.com.