DUBLIN--(BUSINESS WIRE)--The "North America Customer Experience Management Market Analysis (2018-2024)" report has been added to ResearchAndMarkets.com's offering.
The North America Customer Experience Management Market size is expected grow at a market growth of 20.4% CAGR during the forecast period.
The North American region is expected to be the dominant region throughout the forecast period. Growing demand for CEM software in sectors such as retail, telecom, and banking, to provide consistent and enhanced consumer experience across the different channels has been the factor driving the market in the region. Cloud technology is low cost based integration of CEM system and is popular for its scalability and flexibility. Cloud-based customer engagement solutions are offered to help organizations manage and deliver seamless customer services to the end users.
Based on Touch Point Type, the market is segmented into Call Centers, Email & Web Services, Stores/Branch, Social Media, and Mobile & Others. Based on Analytical Tool Type, the market is segmented into Text Analytics, Web Analytics, Enterprise Feedback Management Software, and Speech Analytics & Others. Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on Vertical, the market is segmented into BFSI, Government, Energy & Utilities, Healthcare, Manufacturing, Retail, Telecom, Media & Entertainment, and Others. Based on Regions, the market is segmented into US, Canada, Mexico and Rest of North America.
Companies Mentioned
- Adobe Systems Inc.
- Avaya
- CA Technologies, Inc.
- IBM Corporation
- Nokia Corporation (Nokia Networks)
- Open Text Corporation
- Oracle Corporation
- SAP SE
- SAS Institute, Inc.
- Zendesk
Key Topics Covered:
Chapter 1. Market Scope & Methodology
Chapter 2. Market Overview
Chapter 3. North America Customer Experience Management Market
Chapter 4. North America Customer Experience Management Market by Analytical Tool Type
Chapter 5. North America Customer Experience Management Market by Deployment Type
Chapter 6. North America Customer Experience Management Market by Vertical
Chapter 7. North America Customer Experience Management Market by Country
Chapter 8. Competitive Study
Chapter 9. Company Profiles
For more information about this report visit https://www.researchandmarkets.com/research/2l2ctz/north_american?w=4
