ST. PETERSBURG, Fla.--(BUSINESS WIRE)--iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, today announced that Gary Praznik will become chief executive officer of the company, effective immediately.
Praznik, a 34-year industry veteran who previously served as iQor’s chief operating officer, has held various global leadership roles in Operations and Business Development since joining the company in 2000.
Under his operational leadership, Praznik led a dramatic increase in iQor’s client base and revenues, helped develop and deploy a suite of CX service solutions covering the complete customer lifecycle, and implemented the industry’s first all-digital customer engagement platform. During his tenure as COO, iQor’s employee base has expanded by more than 25,000 employees.
“As brands continue to grow more digital and customers raise their expectations for a seamless, personalized experience across an increasing number of touchpoints, Gary is an excellent choice to lead iQor,” said Gary Crittenden, chairman at iQor. “In his 18 years with the company, Gary has not only proven that he is an outstanding and inspiring leader, he is also a superb operational executive with the strategic vision and client focus to ensure iQor’s success.”
“It is a great honor to be asked to lead iQor at this stage of its growth,” said Praznik. “Digital transformation is changing business models, disrupting industries, and creating new ways to support products and service customers. Now, more than ever, we can deepen our partnerships with some of the world’s most innovative brands to help them engage, grow and drive deeper loyalty with their customers leveraging technology, analytics, and insights that drive results.”
Praznik will lead iQor as it continues to gain industry recognition for the significant investments it is making to expand its strategic footprint, extend its leadership in digital technologies, and implement innovative solutions in machine learning and artificial intelligence, voice and interaction analytics, and augmented agent assistants.
In the last year alone, the business has invested to support growth and new capabilities in key markets, adding almost half a million square feet of capacity and more than 7,000 domestic, nearshore, and offshore contact center seats.
Praznik replaces Hartmut Liebel who will take on an advisory role at the company and remain on the Board of Directors. “The Board very much appreciates Hartmut’s leadership as CEO in the transformation of iQor to a broader customer service delivery platform with a very capable management team,” said Crittenden.
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 45,000 employees in 18 countries, we partner with many of the world's best-known brands to deliver product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.