MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced it has received multiple industry honors for innovations across its Workforce Engagement™ offering. Recognition from KMWorld, CUSTOMER magazine and Customer Contact Week (CCW) reinforces Verint’s continued commitment to delivering powerful solutions that elevate the customer experience and enable better business outcomes by simplifying, modernizing and automating customer engagement.
As expectations for outstanding customer engagement across channels continue to increase, it’s critical for organizations to empower a knowledgeable, productive and motivated workforce to achieve their business objectives and deliver optimal experiences. The following recognition highlights Verint’s leadership in delivering rich, powerful workforce engagement solutions to leading organizations worldwide.
KMWorld 100 Companies That Matter in Knowledge Management
KMWorld’s 100 Companies That Matter in Knowledge Management was compiled with input from editors, analysts, experts and users. The list is comprised of companies leading the knowledge management market with solutions that offer innovative functionality, creativity and demonstrated success with clients. Knowledge management encompasses sophisticated capabilities around the creation, retrieval and optimization of knowledge through configurable workflows, artificial intelligence, digital assistants and more. Verint Knowledge Management™ allows organizations to provide a single repository with easy-to-find information for customers and employees across all communication channels, including web, mobile, and social channels.
CUSTOMER Magazine Workforce Optimization Innovation Awards
Verint Automated Quality Management™ (AQM) has been recognized with the latest CUSTOMER Workforce Optimization Innovation Award that highlights products that enable users to meet and exceed the expectations of their customers. The winners represent exemplary business management tools, advancing the call center, CRM and teleservices industries. Verint AQM automates the entire contact center quality process, from scoring evaluations to assigning coaching. Using the solution, organizations can transform traditional quality processes by understanding agent performance and quality across all calls and make more informed decisions that drive business improvements, such as cost effectiveness, risk reduction, customer satisfaction and employee satisfaction.
CCW Excellence Awards
Verint also was selected as an award finalist in Customer Contact Week’s "Workforce Optimization Provider of the Year" category. The CCW Excellence Awards honor, recognize and promote the most innovative contact center solutions and individuals over the past year, recognizing the solutions that continuously link employee expectations to customer value, and balance agent engagement with increased satisfaction and improved customer experiences. Verint Workforce Optimization and Engagement solutions provide visibility and real-time guidance for enhancing customer service processes, workforce performance and empowerment.
For more information on Verint awards and industry recognition, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
Verint was named to the KMWorld 100 Companies That Matter in Knowledge Management in March 2018, to CUSTOMER magazine’s Workforce Optimization Innovation Awards in April 2018, and to CCW’s Excellence Awards WFO Finalist distinction in June 2018.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2018, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT COMPANY, NEXT IT, OPINIONLAB, ADTECH, TERROGENCE, SENSECY, VERBA, EG SOLUTIONS, NXTERA, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.