GREENWOOD VILLAGE, Colo.--(BUSINESS WIRE)--CSG (NASDAQ: CSGS), the trusted partner to simplify the complexity of business transformation in the digital age, has partnered with Yaana to advance GCI’s ability to respond quickly and accurately to notifications alleging copyright infringement by GCI’s subscribers.
GCI offers wireless and wireline voice, video, and data communication services to residential, commercial and government customers across Alaska and the Pacific Northwest.
CSG has partnered with Yaana, a leading global provider of intelligent compliance solutions, to deliver a copyright complaint system that quickly and accurately processes copyright infringement notices from digital content owners and their copyright agents to GCI’s Internet subscribers. The system enables GCI to rapidly notify and educate its customers regarding copyright infringement and take other appropriate measures.
“As consumer appetite for digital content continues to grow, GCI is making sure that our subscribers can easily access the content they want, while also having the right processes in place to address subscribers who are repeat infringers,” said Susannah Scholl, vice president of Information Technology, GCI. “The copyright complaint system will help us meet our compliance goals and free up valuable resources which we can devote to growing our business and satisfying our customers.”
CSG’s managed services offering combined with Yaana’s copyright complaint system offers a cost-effective solution that automates the process of managing incoming notices alleging copyright infringement.
“The copyright complaint system is the latest step we have taken to help our clients better manage complex processes such as lawful compliance, subpoena search and data infringement requirements,” said Ian Watterson, head of Americas for CSG. “Local and national law enforcement communications requests are growing daily for service providers worldwide and CSG helps our clients respond to requests efficiently, securely and quickly.”
CSG is an authorized reseller of several Yaana solutions, including legal compliance solutions such as Request Management System (RMS) and Data Retention System (DRS).
“Our strategic partnership with CSG allows us to effectively address the challenge regarding copyright infringement by extending our copyright complaint solution to communication providers. We are proud that GCI has chosen Yaana’s industry leading copyright complaint system,” said Raj Puri, chief executive officer of Yaana.
CSG simplifies the complexity of business transformation in the digital age for the most respected communications, media and entertainment service providers worldwide. With over 35 years of experience, CSG delivers revenue management, customer experience and digital monetization solutions for every stage of the customer lifecycle. The company is the trusted partner driving digital transformation for leading global brands, including Arrow Electronics, AT&T, Bharti Airtel, Charter Communications, Comcast, DISH, Eastlink, iflix, MTN, TalkTalk, Telefonica, Telstra and Verizon.
At CSG, we have one vision: flexible, seamless, limitless communications, information and content services for everyone. For more information, visit our website at csgi.com and follow us on LinkedIn, Twitter and Facebook.
Yaana is a leading global provider of Intelligent Compliance Solutions including compliance request management systems, data retention and analytics systems, lawful interception systems and a variety of cybersecurity mediation systems. Yaana solutions offer customers a cost-effective path to address the complexities related to meeting compliance needs in the rapidly evolving information communications and cloud markets worldwide.