LOS ANGELES--(BUSINESS WIRE)--TaskUs, the leading customer support solutions provider for high-growth tech and legacy companies seeking digital transformation, announced it has expanded its C-Suite, appointing Joe Buggy to Chief Operating Officer. Buggy is the company’s first COO and will play a pivotal role in the next phase of TaskUs’ growth.
“Joe shares our value of continuous self-improvement which, combined with his 30 years of experience in customer service, makes him a rockstar in our industry,” said CEO Bryce Maddock. “He brings leadership and invaluable perspective to the operational efficiency needed for a global workforce of 10,000 as we continue to grow into new markets.”
As COO of TaskUs, Buggy brings 30 plus years of leadership excellence from senior-level roles in client services, consulting, technology and customer experience (CX)/back office operations. He co-authored a paper on Customer Journey Mapping published by Frost & Sullivan and has been recognized by Bain & Company in Net Promoter Score, which measures the quality of the relationship between a provider and a consumer. He is a Six Sigma Black Belt and has chaired the BPO subcommittee tasked with the development of the stringent best practices criteria for the prestigious J.D. Power “Excellence in Service & Support” industry award.
Buggy has a Bachelor of Engineering in Mechanical Engineering from Villanova University and an MBA from the Alfred Lerner College of Business & Economics, University of Delaware. He also completed the Executive Management Program at Fuqua School of Business, Duke University.
TaskUs provides next generation customer experience that powers the world's most disruptive companies through the partnership of amazing people and innovative technology.
We provide Ridiculously Good strategy and business process outsourcing utilizing revolutionary technology and the best talent to deliver transformational, digital scale. To find out more visit www.TaskUs.com.