PHILADELPHIA--(BUSINESS WIRE)--Medical Guardian, a leading provider of innovative medical alert systems, announced that Eric Kligman has joined the company as its new Director of Customer Care. In this role, Eric will oversee implementation of Medical Guardian’s internal call center strategies and operations, while monitoring systems and processes to provide best in class customer service. He will lead a team of 65 Customer Care specialists.
“The Medical Guardian team’s top priority day in and day out is to provide our customers with exceptional service, empowering them to each live a life without limits,” said Geoff Gross, Founder & Chief Executive Officer of Medical Guardian. “Eric has a deep understanding of the importance of the customer experience. The ideas and solutions he brings to the table are sure to boost productivity and increase results within our customer care center, allowing us to continue providing top-notch service for our customers and their loved ones in a faster, more efficient way.”
With more than 25 years of business management experience, Eric has successfully led diverse, cross-functional teams to meet and exceed business goals and milestones through strategic and tactical problem solving and collaboration. Prior to joining Medical Guardian, several of Eric’s roles included being the Senior Director of Human Resources Shared Services at AmerisourceBergen and the Vice President of Call Center Operations for Connect America. Under his leadership at Connect America, Eric increased saves per retention agent by 65 percent, annually, and improved Days Sales Outstanding (DSO) Collections by over 30 percent.
“I look forward to joining one of the fastest growing private companies in America,” said Kligman. “At Medical Guardian, my goal is to lead and support the team in their mission to help customers each day. People call us when they are dealing with a health and safety risk – it’s critical that we have strategies and training in place so when we receive those calls, our team can work quickly and efficiently to get customers the care and medical attention they need, as soon as possible.”
Eric holds a Bachelor of Science Degree from Pennsylvania State University, and resides in Philadelphia, Pennsylvania. To learn more about Eric and Medical Guardian’s leadership team, visit https://www.medicalguardian.com/leadership.
About Medical Guardian
Founded in 2005, Medical Guardian is a leading provider of innovative medical alert systems that empower people to live a life without limits. A member of the National Aging in Place Council, Medical Guardian is headquartered in Philadelphia and provides support to tens of thousands of people across the country who are ready to take on the next chapter of life while remaining safe living in their own home. Whether it’s an in-home system or a mobile device with GPS capabilities, Medical Guardian has the personal medical alert device to meet an array of needs and lifestyles. In 2017, the company made its fifth appearance on the annual Inc. 5000 list. Learn more about Medical Guardian by visiting www.medicalguardian.com, LinkedIn, Facebook and Twitter.