TORONTO--(BUSINESS WIRE)--Horizn is pleased to share that the Horizn Knowledge Platform used to power the Royal Bank of Canada (RBC) Digital Activation Strategy led to RBC winning a Model Bank 2018 award for Employee Productivity. Celent is a global research and advisory firm for the financial services industry. RBC is Canada’s largest bank by market capitalization, the 5th largest in North America, and the 11th largest globally.
Celent’s annual Model Bank Awards recognize the best practices of technology usage in different areas critical to success in banking. Nominations are submitted by financial institutions and undergo a rigorous evaluation process by Celent analysts.
The Horizn Knowledge Platform equips RBC’s employees and customers with the knowledge they need to improve the client experience and increase digital adoption. Each time RBC launches a digital capability to clients, it’s essential employees understand how the capability works.
The Horizn agile go-to-market platform provides a revolutionary approach to micro-learning with elements of gamification and proven measurable results. The Horizn platform is being used with RBC employees, in branch, with the call center and directly with RBC’s customers through three scalable platforms: RBC Digital Learn, RBC Digital Demo, and RBC Demo. Together, these gamified platforms provide RBC with the infrastructure to support rapid digital deployments. As a result, in a short period of time, RBC’s Digital Activation Strategy advanced dramatically without losing sight of the importance of the client relationship in the process.
“We are excited to support these initiatives with RBC and are very proud of the Celent Model Bank award for Employee Productivity,” said Janice Diner, Horizns’ CEO and founding Partner. “The Horizn Knowledge Platform equips RBC’s employees and clients with the knowledge they need to improve the client experience and increase digital adoption.”
“According to Bob Meara, Senior Analyst at Celent: “The Model Bank Awards recognize how banks are using technology to change the face of banking. These banks should serve as an inspiration to others looking for strong examples of best practice implementation that will have a truly meaningful impact on business results and the industry overall. RBC’s Digital Activation Strategy clearly demonstrated this.”
The Celent Model Bank Awards were presented at Celent’s sold-out Insight & Innovation Day on April 24, 2018 in Boston.
To read the Celent case study, “RBC Digital Activation Strategy Winner of Celent Model Bank 2018, for Employee Productivity” Download the RBC Celent Case.
The Horizn Knowledge Platform helps financial institutions dramatically accelerate market adoption of digital innovation and new products at lightning speed. Whether the bank is adding artificial intelligence (AI) into their mobile app or launching a new online application, the Horizn platform helps onboard, retain and grow customers. Horizn is the first ever knowledge platform that focuses both on employees and bank customers, equipping them with the knowledge they need to improve the customer experience and drive digital adoption. Horizn has trained over 400,000 employees, made product learning available directly to 60+ million bank customers.