ATLANTA, Ga.--(BUSINESS WIRE)--Phobio, a leading provider of software and services that empower the retail industry, today announced an expanded partnership with iQmetrix, the wireless industry’s largest provider of point-of-sale, retail management, and omnichannel retail solutions. Together, the companies have built an API integration between Phobio’s messaging application and iQmetrix’s point-of-sale system, significantly improving communication for wireless retailers and their employees.
“A majority of mobile retail employees are part-time and do not operate from a traditional desk. Corresponding via corporate email is no longer an effective method to exchange business-critical information,” said Stephen Wakeling, CEO of Phobio. “By combining Rodio with iQmetrix’s POS, retailers can ensure communications are not sent during off-hours to part-time employees, eliminating legal liabilities.”
Rodio gets the right information, to the right employees, at the right time. The solution mimics an organization’s structure, providing leaders with access to the frontlines and the frontline employees access to their peers. Leaders can instantly deliver bulletins to a subset of employees or the entire base and Rodio’s powerful reporting tools provide immediate access to track the engagement rate of the bulletin.
When integrated with the iQmetrix RQ Retail Management System, Rodio’s new AI-powered bot technology—Rodiobot—allows associates access to important scheduling information. For example, employees can have the following dialogue with Rodiobot:
- Question: “Rodiobot, who can cover my shift on Friday?”
- Answer: “John, Matt and Mary are available on Friday to cover your shift. Do you want to message them?”
Rodiobot is changing how workforces communicate, especially millennials that are more accustomed to stay connected through texts and mobile apps. This bot enables mobile retailers to increase efficiency in the workplace, provide on-demand interactive knowledge bases for frequently asked questions, and can automate a broad range of tasks; notably, those related to employee onboarding, communicating sales promotions, and other timely information.
“For years, Phobio and iQmetrix have worked together to offer best-in-class mobile device trade-in. Through an integration with the iQmetrix POS retail management system, RQ, our wireless partners experience easy trade-ins that are also accessible to retail representatives at the point-of-sale,” said Joanne Helm, Director of Partner Management at iQmetrix. “This expanded partnership adds advanced workforce communications to a portfolio of products, giving sales reps real-time updates and access to knowledge bases to improve their experience and your customers with your brand.”
Integrating Rodio with iQmetrix RQ Retail Management System aggregates disparate systems and provides a unique experience for millennial-minded employees that are avid users of technology-based communication methods. Rodio assists in making schedules, HR management solutions, internal intranet sites, and employee handbook resources—accessible through AI automation—creating a powerful knowledge system that’s available around-the-clock. In addition to these features, Rodiobot can also be utilized to send automatic reminders, answer questions, and even help provide sales reps with insight into their sales goals.
For more information about Rodio and to schedule a demo, contact firstname.lastname@example.org.
With POS and retail management solutions found in over 19,000 stores, iQmetrix is the largest retail software provider for the North American wireless industry. Beyond POS, iQmetrix offers powerful business intelligence, endless aisle, drop ship, e-commerce, and payment solutions, as well as an integrated network of over 35 partners. For nearly 20 years, iQmetrix has supported wireless retail growth; helping carriers, dealers, and repair providers invest in software that reduces costly inefficiencies, increases profitability, and speeds up transaction times to create great customer experiences. Learn more at www.iQmetrix.com.
Headquartered in Atlanta, Phobio offers software and services that enable retail brands to transform how they engage with customers and employees and disrupt their respective marketplace. Founded in 2010, the company's product portfolio includes SafeTrade, an omni-channel software system that automates mobile device trade-ins, and Rodio, a workforce communication platform that closely aligns with an organization's hierarchical structure to exchange business-critical messages. The company's software is deployed at more than 4,500 locations, serves leading companies such as Apple, Samsung, Verizon and Tracfone. For more information, visit: http://www.phobio.com.