CHARLOTTE, N.C.--(BUSINESS WIRE)--Zenmonics, an IDC Fintech 100 company and global provider of an omnichannel platform that supports all channels in a financial institution, today announced that it has been included in Celent’s recently released Vendor Spectrum report that identifies those market solutions that are disrupting the financial marketplace.
Zenmonics’ channelUNITED® platform is a leading open standard, omnichannel platform that can be deployed with any core system and spans all self-service and assisted channels to enable complete digital transformation. Zenmonics is committed to transforming the financial industry to ensure financial institutions stay continuously engaged with their customers.
The report, “Delivering an Omnichannel Customer Experience, Part 2: Vendor Spectrum” by Bob Meara and Stephen Greer, outlines that “unlike some market solutions, Zenmonics’ channelUNITED was built from the ground up as an omnichannel CX platform. As such, Celent notes its above-average support across points of customer interaction and use cases. channelUNITED provides fully featured, ready-for-production applications for consumer digital (online and mobile), enterprise sales and service (branch and contact center), account origination (customer and bank facing), teller and contact center (CTI integration).”
The Celent assessment notes that Zenmonics provides a focused offering, with high ratings for platform architecture maturity, channel breadth and one of the highest ratings for use case coverage on a single platform. The report outlines the shift banks and credit unions have from point solutions to banking platforms.
“We define omnichannel as the ability to provide ‘continuous engagement’ between the banker and the customer across every interaction,” said Chris Siemasko, chief product officer of Zenmonics. “This spans all self-service and assisted end points so that every time the customer interacts with the bank, there is a single, known customer story. In essence, the customer feels they are dealing with one bank, one channel.”
In 2017, Zenmonics doubled its customer base and recently launched the latest release of channelUNITED, including AWS native-cloud support. To learn more about channelUNITED and to see a demo, please visit www.zenmonics.com.
Charlotte, N.C.-based Zenmonics is a global provider of omnichannel software that supports all channels in a financial institution on a single platform. Zenmonics’ channelUNITED® platform is the leading open standard, omnichannel platform that can be deployed with any core system and spans all self-service and assisted channels to enable complete digital transformation. Zenmonics is committed to transforming the financial industry to ensure financial institutions stay continuously engaged with their customers. To learn more, visit www.zenmonics.com.