The Queen’s Health Systems Selects AccessOne for Flexible Patient-Centered Financing

Honolulu’s leading healthcare provider to add flexible, opt-in patient financing options tailored to each patient to improve patient experience and well being

CHARLOTTE, N.C.--()--AccessOne, a leading provider of patient financing options designed to help patients manage their healthcare costs, today announced its partnership with The Queen’s Health Systems (Queen's), a 501(c)(3) non-profit corporation established in 1859 and the largest healthcare provider in Hawai`i. AccessOne will support Queen’s mission to ensure scalable and compassionate patient financing for every patient who seeks treatment at the first and only Level I Trauma Center in Hawai`i and the Pacific.

Queen’s brings AccessOne’s national expansion into Hawai`i, offering patient financing for a system with 575 acute beds, 66 health care centers and labs, and more than 1,600 physicians statewide. The system also serves as the major tertiary and quaternary referral center for many specialties including cancer, cardiovascular disease and neuroscience.

“We provide 24/7 care to our community and are a major referral source for the surrounding regions. We’ve promised the people of Hawai`i a safe place to come, learn and heal,” said Lehua Pate, Director of Corporate Revenue Cycle from Queen’s. “And part of that safety is knowing there are resources to help them with their financial responsibility for services they receive. Our mission is to improve our patients’ well-being, and our partnership with AccessOne will help us to fulfill our mission as it relates to the financial aspect of the care we provide to our patients.”

A recent study found that 68 percent of patients failed to fully pay off medical bill balances in 2016, and is expected to climb to 95 percent by 2020. The potential for bad debt is often higher with Level I Trauma Centers, approximately 10 percent of the nation’s hospitals, due to patient volume. Queen’s Emergency Department and Trauma Center alone averages 190 visits daily, and more than 65,000 emergency and 2,600 trauma visits annually.

Patients at Queen’s will now have access to opt-in financing with no-to-low interest options, and the flexibility to change their financing arrangement to obtain lower monthly payments when needed.

“There are finance companies in our space whose solution acts more like a punitive credit card, which creates monthly payments and penalties that do not realistically fit a patient’s ability to pay,” said David White, EVP of Business Development for AccessOne. “AccessOne was founded by a physician with a ‘do no harm’ philosophy and we remain true to that mission for every patient we serve.”

For more information about AccessOne, please visit

About AccessOne

Founded in 2002, AccessOne is a leading provider of patient financing options designed to help patient consumers manage their healthcare costs while driving best in class hospital reimbursement. AccessOne offers comprehensive low and no interest payment options for all patient balance types including high-deductible, catastrophic and financial assistance. No patient is ever denied credit or credit reported, and providers can rely on AccessOne to capture more revenue while driving compliance and financial performance. To learn more, visit and connect with us on LinkedIn.

The Queen's Medical Center

The Queen's Medical Center (Queen's), a 501(c)(3) non-profit corporation established in 1859 by Queen Emma and King Kamehameha IV, is an acute care medical facility accredited by The Joint Commission. The facility is licensed for 575 acute beds and serves as the major tertiary and quaternary referral center for cancer, cardiovascular disease, neuroscience, orthopaedics, surgery, emergency medicine and behavioral health medicine. It is the state's designated trauma center verified as Level I by the American College of Surgeons. It has the only organ transplantation program in Hawai`i. Queen's is a major teaching hospital, serving as a clinical training site for the residency programs sponsored by the John A. Burns School of Medicine at the University of Hawai`i. Queen's is the only hospital in Hawai`i to achieve Magnet® status - the highest institutional honor for hospital excellence - from the American Nurses Credentialing Center.


For AccessOne
Leslie Kirk, 678-733-2162

Release Summary

Queen’s Health, Hawaii's leading healthcare provider, selects AccessOne for flexible patient-centered financing and patient financial engagement.


For AccessOne
Leslie Kirk, 678-733-2162