National Car Rental Manager Confesses to Lee Port Authority Police; Enterprise Protocol Inconsistent, SubscriberWise Announces

David Howe, National Car Rental fraud victim, issues urgent new warning to consumers after review of official police report containing admissions of mistakes and incompetence

Official Lee Port Authority Police report with National's admission that one-way rentals are scrutinized differently (Photo: Business Wire)

MIAMI--()--SubscriberWise, the nation’s largest issuing CRA for the communications industry and the leading protector of children victimized by identity fraud, announced today the noteworthy confession by an Enterprise-owned National Car Rental manager that one-way rentals are scrutinized differently from round-trip rentals.

According to the nationwide risk management company and issuing CRA, this new information is critical knowledge for renters here and around the world because Enterprise-owned Alamo and National offer no employee-initiated vehicle walk-arounds at rental origination. The lack of pre-vehicle inspections with renter and employee, combined with little-known arbitration clauses that keep cases from public court dockets, means renters obtaining a one-way rental, in particular, must exercise extraordinary pre-inspection scrutiny.

Related: Consumer Advocate and Journalist Christopher Elliott: Enterprise has been accused of running a ding-and-dent scam so often by readers of this site, I’ve lost count.

“It all makes sense now,” said David Howe, National Car Rental crime victim and America’s child identity guardian. “I now understand why I was upgraded from one of the lowest car classes (COMPACT) to one of the highest – a $35,000.00 (PREMIUM) Toyota Avalon – at absolutely no additional charge and with no additional restrictions at the National Car Rental Agency on October 28, 2016, Miami International Airport for return at Southwest Florida International Airport in Fort Myers.

“I was upgraded because I made a one-way rental reservation and post-rental check-in inspections get treated differently,” Howe confirmed. “And with Enterprise-owned agencies, that’s a huge red flag for consumers everywhere.”

“Just as I suspected after the predatory encounter last year, it’s now known that Enterprise-owned National Car Rental managers scrutinize one-way rentals differently than those rentals originated and returned to the same location. That’s another way of saying that the company’s internal damage protocols - which were designed to create consistency and uniformity, while minimizing ambiguous and inconsistent damage evaluations – are entirely ignored:

“It also means that consumers who obtain one-way rentals need to be particularly aware of the additional vulnerability following the confession to police by one of National’s managers at the Southwest Florida Myers International Airport,” Howe emphasized.

“Looking back, I wish I had the ‘Protocol for Protection’ before I was offered this too-good-to-be-true rental.

“Unfortunately, the police investigation didn’t determine how that subsequent damage appeared on the vehicle after the rental was checked-in and after I left the airport. Unfortunately, the police couldn’t determine how that same damage – which clearly indicated a legitimate claim – ended up on a PDF with photographic claims of responsibility on my record along with a $502.80 money demand that the company now says was all a big mistake:

“Apparently, it was all ‘human error,’” continued Howe. “An array of ‘mistakes’ and incompetence because Enterprise company employees don’t apply protocols consistently (Enterprise Holdings’ National Car Rental Admits Mistake after Mistake to Lee County Port Authority Police Following Predatory Pursuit, SubscriberWise confirms).

“Caveat emptor, quia ignorare non debuit quod jus alienum emit. Yes, let the buyer beware for he ought not be ignorant…,” Howe concluded.

About SubscriberWise

SubscriberWise® launched as the first U.S. issuing consumer reporting agency exclusively for the cable industry in 2006. In 2009, SubscriberWise and TransUnion announced a joint marketing agreement for the benefit of America's independent cable operators. Today SubscriberWise is a risk management preferred-solutions provider for the National Cable Television Cooperative.

SubscriberWise contributions to the communications industry are quantified in the billions of dollars annually.

SubscriberWise is a U.S.A. federally registered trademark of the SubscriberWise Limited Liability Co.


David Howe, 330-880-4848 x137

Release Summary

National Car Rental manager acknowledges to SW FL Port Authority police that company inspects one-way rentals more aggressively. Renters beware.


David Howe, 330-880-4848 x137