BOSTON--(BUSINESS WIRE)--Cogito, a leader in real-time emotional intelligence solutions, today announced it has launched its Cogito Dialog app on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways.
Customer experience has become one of the biggest competitive differentiators for organizations. Cogito is the world’s first solution that applies behavioral science through artificial intelligence to analyze conversational dynamics and provide sales and service agents with live in-call guidance and an instant measure of customer perception across every call. With Cogito, enterprises can elevate employee performance, increase customer loyalty and optimize the value of phone conversations.
Built on the Salesforce Platform, the Cogito app is currently available on the AppExchange.
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“Human interactions are one of the leading ways in which companies build trusted relationships with their customers. Traditionally, enterprise call centers had tools to capture customer data and adhere to policies and procedures, but lacked a systematic way to improve the communication skills of agents,” said Steve Wan, Vice President Strategic Partnerships at Cogito. “By combining the power of Salesforce and Cogito, agents are guided through each conversation with live guidance that assists them in building trust, communicating efficiently, and empathetically. As a result, agents build deeper emotional connections with customers and provide excellent customer experience.”
“Everyone and everything is getting smarter and more connected than ever before, and companies are transforming the way they connect with customers, partners and employees,” said Kori O’Brien, SVP, ISV Sales, Salesforce. “By leveraging the power of the Salesforce Platform, Cogito provides customers with a new way to empower agents to have meaningful interactions with customers and build long term relationships.”
Cogito is exhibiting at booth #1807 in the Dreamforce Customer Success Expo, showcasing live demos of its app on the Salesforce AppExchange. For media inquiries or to schedule a meeting onsite, please email Cogito@pancomm.com.
To learn more about Cogito, click here.
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 4,000 solutions, 5 million customer installs and 70,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.
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Cogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning. Cogito’s software analyzes conversational dynamics to provide live coaching for agents and a real-time measure of customer experience for every call. Cogito is helping the world’s most successful enterprises improve sales results, deliver amazing service, and enhance quality of care. Cogito is a venture-backed company located in Boston, MA.