CHICAGO--(BUSINESS WIRE)--BravoSolution, the leading global strategic procurement solution provider, today announced significant investment in its support structure and program. The new BravoSolution Global Customer Care (GCC) program goes beyond traditional software-as-a-service (SaaS) support by blending the power of a global organization with local practitioner knowledge. The GCC provides BravoAdvantage users with a consistent, efficient and effective support experience worldwide.
“The BravoAdvantage Care team has provided our third-party vendors with outstanding support, specifically conducting screen share sessions to ensure our third-party vendors can successfully submit their RFP responses,” says John Staniszewski, Jr., Senior Manager of Procurement, George P. Johnson Experience Marketing.
BravoSolution’s GCC program is designed to enable its customers to maximize the value they derive from the BravoAdvantage platform through effective solution adoption and minimizing time spent on problem resolution. Through inbound and outbound support capabilities, teams can address specific business opportunities or issues quickly, improve resource efficiency and manage risk, which adds up to tremendous savings for both buyers and suppliers.
The new program provides BravoAdvantage users with two major service categories:
- BravoAdvantage Care offers a global network of BravoAdvantage Care analysts ready to answer questions and help users of the platform through any issues they encounter. Teams can select from two levels of inbound support, standard or premium care, to meet their specific needs. With standard care, all procurement teams and their suppliers receive access to BravoSolution’s English global support network. The premium option gives teams the choice to increase regional language capabilities and prioritize their questions to BravoSolution experts trained specifically on their implementation.
- BravoSolution Success Services provides a menu of global, on-demand proactive services designed to ensure teams get the most out of their activities in BravoAdvantage. These outbound services enable practitioners to address specific business opportunities and challenges quickly with auction support and hands-on assistance with supplier discovery, training and qualification. Teams can create their own package or select services on demand.
“An effective customer experience goes beyond implementation and reactive problem solving,” said John Shaw, Vice President, Customer Success of BravoSolution. “We are focused on proactively helping organizations get the most out of their strategic procurement activities by engineering a customer experience that drives procurement results. Investment in our Global Customer Care program is an important step in maximizing the effectiveness of that experience.”
To learn more about BravoSolution’s Global Customer Care program and how it can help you unlock the power of procurement, visit http://bravosolution.com.
BravoSolution is a leading global strategic procurement solution provider. Our procurement technology platform and practitioner experience help more than 650 companies and 150,000 procurement professionals in over 70 countries unlock the power of procurement to drive financial performance, build procurement organizational excellence, manage risk, and influence innovation. BravoSolution’s approach to strategic procurement consistently delivers business outcomes to enable customers to outperform their market. BravoSolution has direct operations in 18 offices located in 12 countries across 4 continents, employing more than 650+ procurement experts. To learn more, see http://bravosolution.com.