MCKINLEY HILL, TAGUIG CITY, Philippines--(BUSINESS WIRE)--Wells Fargo Enterprise Global Services, LLC-Philippines (EGS-Philippines) has designed a new recruiting facility at the ground floor, Uptown Cluster 2 Building, 36th Street, Uptown Bonifacio, Taguig City, to give job seekers a better understanding of the customer service approach of EGS-Philippines’ U.S. affiliate bank, Wells Fargo in the United States. While the exterior design captures the look of a typical U.S. Wells Fargo branch, the warm interiors -- and even warmer recruiters who immediately greet the applicants as they enter -- show how the bank provides customer service. The retail banking business in the U.S. is part of the banking network supported by team members located in EGS-Philippines. The new recruitment center design is just one example of how Wells Fargo is thinking ahead about growing its in-house center operations and building a stronger, more competitive company.
Strategically located in the growing IT-BPM hub of Bonifacio Global City, the new Uptown BGC recruitment center is modeled on the lines of a typical Wells Fargo Community Banking branch in the U.S. From the time the applicants step into the center, they are immediately greeted and tended to as is done in more than 8,500 Wells Fargo bank branches across the U.S. EGS-Philippines established an easy process flow for taking applications, interviews and scheduling. In doing so, candidates are better able to understand and identify with the Wells Fargo bank brand through the interview process. And, once hired, they can more easily relate to customers over the phone or online by understanding the branch experience. As a result, the design of the center creates a frame of reference for potential talent that helps to improve the overall customer experience.
“The recruitment center in Uptown BGC is a reflection of the anticipated growth that we see in EGS-Philippines,” said Gilda del Rosario, chief administrative officer of Wells Fargo EGS-Philippines. “There is a vast talent pool catering to the financial industry and Wells Fargo offers many career opportunities that allow future team members to succeed in their chosen profession.”
Now entering its sixth year, EGS Philippines has seen solid growth in business processing, corporate, and information technology services. The company is currently building its second location McKinley Hill, targeted to seat more than 7,000 team members, to provide business process, knowledge and risk services, as well as project management and technology support.
Wells Fargo’s Uptown recruitment center will host an open house every Wednesday in May. Job seekers will receive career talks and one-day application processing. Visit the Wells Fargo recruitment center at the ground floor, Uptown Cluster 2 Building, 36th Street, Uptown Bonifacio, Taguig City from 10:00 a.m. to 8:00 p.m. Monday through Friday.
About Wells Fargo Enterprise Global Services LLC-Philippines
Wells Fargo Enterprise Global Services, LLC-Philippines is a subsidiary extension office of Wells Fargo Bank, N.A. and a PEZA-registered company with the core business of providing business processing services for Wells Fargo’s U.S.-based customers. The company started operations in November 2011, with less than 100 team members. Today, the company has over 4,000 team members and continues to grow. It has constructed a three-building facility, all of which are now occupied. Because of growth, the company is building an additional center in Metro Manila.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 27 on Fortune’s 2016 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.