American Home Shield Cuts Ribbon on Phoenix Customer Care Center

Plans to employ more than 250 by end of 2017

American Home Shield opens its fifth customer care center, a new 25,000-square-foot facility in Phoenix that will employ more than 250 by the end of 2017. (Photo: Business Wire)

PHOENIX--()--American Home Shield, the nation’s largest provider of home warranties and a business unit of ServiceMaster Global Holdings, Inc. (NYSE: SERV), today announced the opening of a new customer care center at 20410 N. 19th Avenue, in Phoenix.

The 25,000-square-foot facility will employ a total of 250 customer service representatives handling inbound customer calls and managing in-home repairs of home warranty covered items through American Home Shield’s network of professional service contractors. The new facility is on the same floor as the recently acquired OneGuard Home Warranties, which operates a 100-person call center from this location.

“We are thrilled that American Home Shield and ServiceMaster chose our community for this next-gen customer service center,” said Arizona Gov. Doug Ducey. “Their choice of Arizona is testament to our high quality of life, excelling schools, and low cost of doing business.”

Including the new Phoenix location, American Home Shield now operates five call centers across the nation, serving nearly 2 million customers from all four of its brands: American Home Shield, HSA Home Warranty, Landmark Home Warranty and OneGuard Home Warranty. Other locations include Memphis, Salt Lake City, LaGrange, Ga. and Carroll, Iowa.

“This new facility was built in response to a growing customer base, and the increase in employees will mean more access and greater convenience for our customers,” said Tim Haynes, president of American Home Shield. “In the Phoenix community we have found extremely talented and service-minded employees and we are proud to commit ourselves to the city and its citizens.”

The new customer care center, which has been quietly ramping up, already employs 80 individuals, and company officials expect a total of approximately 200 employees to be onsite within the next two months. By year end, the center is expected to employ up to 250 individuals full-time.

The new facility is located in Deer Valley Park, where OneGuard Home Warranties already employs more than 200 individuals in 26,000 square feet of space. Deer Valley Park is conveniently located, offers a dining facility and nearby restaurants, fitness center, collaboration space, 24.7 on-site security, and has been recognized for its art center, great family neighborhoods, outdoor parks and schools. Terminix, another ServiceMaster company, currently employs more than 300 employees at another customer service center in the Westgate Entertainment District in Glendale.

About American Home Shield
American Home Shield founded the home warranty industry in 1971 and remains the industry leader. American Home Shield, together with its wholly-owned subsidiaries, services 2 million customers in all 50 states. The company operates five customer service and sales centers, employs approximately 1,900 employees and has a national contractor network made up of nearly 13,000 independent home service contractors and more than 50,000 service technicians. American Home Shield is a business unit of ServiceMaster Global Holdings, Inc. (NYSE: SERV), one of the world’s largest residential and commercial service networks. Go to for more information about American Home Shield or follow the company online at or

About ServiceMaster
ServiceMaster (NYSE: SERV) solves the homeowner’s dilemma. Every day, we visit more than 75,000 homes and businesses through our extensive service network of expert professionals. Technology powers our trusted experts to engage with customers so they can order, buy and receive services when, where and how they want them. Our well-recognized brands include American Home Shield (home warranties), AmeriSpec (home inspections), Furniture Medic (furniture repair), Merry Maids (residential cleaning), ServiceMaster Clean (janitorial and residential floor cleaning), ServiceMaster Restore (disaster restoration) and Terminix (termite and pest control). Like, follow or visit us at, or


Alison Bishop, 901-692-2221


Alison Bishop, 901-692-2221