STAMFORD, Conn.--(BUSINESS WIRE)--Novitex, a leading North American professional services company in the document outsourcing industry, has capabilities offered through its Customer Communications Management offering – Healthcare Connect – that can help organizations attempt to alleviate certain compliance concerns sanctioned by the Centers for Medicare and Medicaid Services (CMS) by automating certain aspects of their directory updating processes. The new regulations, which require provider directories to be updated every 30 days, accentuate the need for organizations to automate cumbersome manual processes.
Many health plans are struggling to efficiently implement the new mandate, and the penalty for failure to comply may have a direct, negative impact on a health plan provider’s Five-Star Quality Rating. At the center of Healthcare Connect is Novitex’s innovative cloud-based, secure member communication platform, offering health plans a highly automated and auditable workflow solution. This proprietary technology, combined with Six Sigma methodology and Novitex’s industry expertise, can streamline management of the provider directory update process.
“The healthcare industry is highly regulated and often subjected to new, stringent requirements, creating a need for a partner that can offer the innovative solutions helpful to companies required to maintain compliance,” said Irina Novoselsky, President of Novitex. “In addition to provider directory misinformation, healthcare organizations without an up-to-date member communication platform may struggle to provide adequate audit information and can be subjected to substantial fines and a damaged reputation. Novitex’s Healthcare Connect can help to automate processes, provide visibility into workflows, and avoid these potential problems.”
About Novitex: Novitex is a technology-based, managed services provider that offers a range of mail, print, communications and back office solutions. With a suite of offerings, Novitex manages and connects a document’s full life cycle, breaking down operational silos to create more efficient, cost-effective workflows. For nearly 30 years, Fortune 500, Am Law 200 and federal clients have depended on Novitex to manage their business processes. Today, we support more than 400 clients across North America with our tech-driven, end-to-end solutions and nearly 7,500 employees. For more information, visit Novitex.com.