FARNBOROUGH, England--(BUSINESS WIRE)--Parker Aerospace, a business segment of Parker Hannifin Corporation, the global leader in motion and control technologies, today announced the launch of its global customer response center (CRC) supporting all commercial and airline aerospace customers. The CRC provides a full range of business and technical customer services to its maintenance, repair, and overhaul customers 24 hours a day, seven days a week, 365 days a year. Parker Aerospace has been pleased with the results since opening in October 2015 when the improved customer support systems were brought online.
The global customer response center provides around-the-clock material, logistic, and technical support for aircraft on the ground (AOG); spare part quotations; order execution and delivery; and management of Parker’s worldwide parts pooling network. Based in Irvine, California, the center offers customers a single point of contact where technical, business, and service calls can be addressed immediately – regardless of time, day, or location. Methods of communication include direct call lines, email support, and online live-chat accessible from Parker.com/CRC.
“In preparing to launch our comprehensive customer response center, we made sure to benchmark against leading CRCs within and outside of the aerospace industry,” says Victor Jorcyk, senior director of commercial global marketing, business development, and sales for Parker’s Customer Support Operations (CSO) division. “In addition to our key account managers and customer-facing engineers, this center provides another layer of support for customers to place an order, check on status, or get technical support.”
“We listened to our customers and observed what was successful in similar environments. The incorporation of our 24/7 online chat-enabled service is especially exciting, as many customers prefer to write messages rather than call. With online chat, they have the immediacy of a phone call, and the ability to send a message and receive feedback in written form, like an email.”
In addition to around-the-clock accessibility, Parker’s global pooling inventory allows for efficient delivery of needed parts for customers. With pooling centers located in Asia, the Middle East, Europe, and the Americas, customers – no matter where they are – have access to the parts they need.
“Our goal in providing 24/7 access to Parker employees and an extensive pooling center network is to create a seamless customer service experience. We want our customers to have their inquiries addressed and resolved during their workday, no matter where they are located in the world,” said David Sawdey, the director of global services for CSO.
About Parker Aerospace. Parker Aerospace is a global leader in the research, design, manufacture, and service of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, lubrication, and pneumatic systems and components for aerospace and other high-technology markets. Its product lines include primary and secondary flight control actuation, power generation and control components, thrust-reverser actuation systems, electrohydraulic servovalves, electric motor-driven hydraulic pumps, fuel pumps and valves, refueling, defueling, and aerial refueling equipment, fuel tank inerting systems; tank pressure and vent controls, level and flow control equipment; motor-operated valves and fuel equipment, lubrication oil reservoirs, lubrication and scavenge pumps, fuel measurement and management systems, thermal management products, cockpit instrumentation, lightning-safe products, pneumatic subsystems and components, water subsystems and components, fluid metering delivery and atomization devices, wheels, brakes, and fluid conveyance products such as hoses, tubes, disconnects, and fittings. It is an operating segment of Parker Hannifin Corporation.
About Parker Hannifin. With annual sales of approximately $13 billion in fiscal year 2015, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial, and aerospace markets. The company has operations in 50 countries around the world. Parker has increased its annual dividends paid to shareholders for 59 consecutive years, among the top five longest-running dividend-increase records in the S&P 500 index. For more information, visit the company's web site at www.parker.com, or its investor information web site at www.phstock.com.
