PROVO, Utah--(BUSINESS WIRE)--Qualtrics, the leader in customer experience management, today announced its partnership with Slack, the essential team communication platform. This partnership enables Qualtrics users to conduct surveys and receive notifications within Slack, enabling organizations to measure and respond to customer feedback in real time.
Organizations are changing the way they communicate, spending increasingly more time using collaboration platforms and away from email. As a leader in enterprise communication, Slack is a natural platform to send customer feedback to, allowing organizations to respond quickly to customers.
“For any organization to be successful, it has to provide an incredible customer experience. That’s why we’re constantly developing innovative solutions to provide timely, relevant customer insights,” said John Thimsen, head of engineering for Qualtrics. “By partnering with Slack, we’re making it easier than ever for organizations to get the right information to the right people at the right time so they can delight their customers.”
The Qualtrics and Slack integration enables organizations to:
- Disseminate important information faster. Rather than sending email notifications that can go unread or unanswered for days, key stakeholders receive instant notification via a designated Slack channel.
- Coordinate and direct action. Using smart logic, when a customer responds to a survey, Qualtrics can automatically route the response/action trigger to specific individuals or channels depending on who should be notified and what actions need to be taken. Different conditions and responses can lead to different assignments, ensuring customer feedback gets to the right person or people in real time.
- Conduct surveys within Slack. Organizations looking to improve processes or get immediate feedback can quickly receive responses by simply creating a Qualtrics survey within Slack and send it to an entire channel.
Qualtrics is a rapidly growing software-as-a-service company and the provider of the world's leading insight platform. More than 8,500 enterprises worldwide, including half of the Fortune 100 and 99 of the top 100 business schools, rely on Qualtrics technology. Our solutions make it fast and easy to capture customer, employee and market insights in one place. These insights help our clients make informed, data-driven business decisions. Global enterprises, academic institutions and government agencies use Qualtrics to collect, analyze and act on voice of the customer, customer satisfaction, employee engagement, 360-degree reviews, brand, market, product concept and employee feedback. To learn more, please visit www.qualtrics.com.