BOSTON--(BUSINESS WIRE)--Press Ganey Holdings, Inc. (NYSE:PGND) today announced it has been approved by the Centers for Medicare & Medicaid Services (CMS) to administer the 2016 Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) Survey, complementing the company’s robust portfolio of CAHPS solutions, already serving more than 8,000 organizations across the country.
Beginning in January 2016, CMS will start voluntary monthly data collection using the OAS CAHPS survey. The official OAS CAHPS survey, developed by the Agency for Healthcare Research and Quality (AHRQ), includes 37 questions that assess patient experience measures for hospital-based outpatient surgery departments and free-standing ambulatory surgery centers, as well as patient-reported health outcomes.
The Press Ganey OAS CAHPS solution includes the questions required by CMS as well as proprietary Ambulatory Surgery (AS) questions that capture additional insights to help providers better understand their patients’ perceptions of their care experience, providing direction for performance improvement.
“Press Ganey is proud to be a CMS certified OAS CAHPS vendor. We are committed to supporting outpatient and ambulatory surgery centers nationwide as they deliver more family- and patient-centered care,” said Patrick T. Ryan, CEO, Press Ganey. “Our comprehensive CAHPS program extends beyond regulatory requirements and enables providers to actively identify opportunities to improve performance and reduce patient suffering.”
Press Ganey partners with more than 22,000 health care organizations to continuously measure and improve performance and is the largest CAHPS administrator in the country.
To learn more about OAS CAHPS and what health care organizations can do to prepare for mandated data collection, please visit Press Ganey’s website.
About Press Ganey
Press Ganey Holdings (NYSE: PGND) is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Celebrating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2015, we served more than 22,000 health care facilities.