CHICAGO--(BUSINESS WIRE)--Protection 1, the leading, premier, full-service business and home security company in the U.S., today announced the introduction of eSuite 2.0, its next generation account management tool complete with new key features for use with mobile devices. eSuite is Protection 1’s alarm data analytics and reporting software package that allows customers to view data, including open/close schedules and reports, details of alarm tests, incidents and alarms, change open/close schedules or request a service call.
New features of eSuite 2.0 include:
- New graphical interface for intuitive viewing and use
- Mobile design and application for secure ease of use from mobile devices
- The ability to place a burglar alarm system on test and remove from test online
An activity dashboard that allows users to view critical site activity
in a summary activity map or trending graph, by user defined time
periods. Dashboard graphics include:
- Police Dispatch
- Fire Dispatch
- Service Calls
- Open/Close Exceptions
- Communication Failure
- Failed Test Timer
With eSuite 2.0 Mobile, end-users can now also perform commonly requested functions on-the-go, directly from their mobile phone or tablet:
- View and edit site contacts
- Place site burglar alarm panels on test and remove them from test
- Create temporary site schedules
“eSuite is the platform we developed to deliver transparent data to our customers. The drivers of our development roadmap are on-going improvement of the customer experience and the user’s ability to take action based on the data presented. eSuite 2.0 introduces a number of key features and improved functionality to the platform, including faster speed and enhanced usability,” stated Lisa Ciappetta, Senior Director of Marketing and Technology for Protection 1. “The added mobile device capability gives our customers the convenience of managing their systems from anywhere, at any time.”
Protection 1 plans to unveil its eSuite 2.0 release at the ASIS 2015 Conference in Anaheim, CA, September 28th-30th.
About Protection 1
Protection 1, the leading full-service business and home security company in the U.S., provides installation, maintenance, and monitoring of single-family home security systems, business security systems and multi-family security systems.
Protection 1 serves over 2 million customers and employs over 4,000 people in more than 90 office locations and five UL Certified monitoring centers across the country. The company has a 97.3% customer satisfaction rating and an A+ Better Business Bureau rating.
Protection 1 also offers network management services through its Network Operations Center and is the only company in the security industry to hold Cisco Cloud and Managed Services Express Partner Certification.
The company has been recognized by leading industry publications and agencies for its commitment to its customers, the industry and the communities it serves. For other Protection 1 news, visit P1newsroom.com