Nuance Partnership Helps Healthcare Organizations Discover Revenue and Prepare for Value-Based Payments with Advanced Practice Clinical Documentation Improvement

Nuance announces partnership with Jvion for enhanced real-time data mining of clinical documentation to significantly improve quality metrics and Case Mix Index

ORLANDO, Fla.--()--Nuance Communications, Inc. (NASDAQ: NUAN) today announced a partnership with Jvion, a healthcare predictive analytics company, to provide further support to healthcare organizations with Advanced Practice Clinical Documentation Improvement™ (CDI) as they prepare for the shift to a value-based reimbursement model. Part of the Nuance Clintegrity 360 solution, Advanced Practice CDI now provides physicians with real-time visibility and guidance into how clinical documentation translates into quality metric scores and appropriate reimbursement. By including Jvion’s data analytics reports into Advanced Practice CDI, Nuance enables organizations to dive deeper into their own clinical data and pinpoint specific target areas for clinical documentation improvement.

Although the industry is transitioning payment models, many healthcare organizations are not prepared to fully make this shift due to the revenue gap that exists between reimbursement under today’s fee-for-service system and the changing rules under a value-based payment model. Advanced Practice CDI arms healthcare organizations with actionable insights and data to ensure they are accurately and consistently charting information to capture the severity of their patient populations, case mix index (CMI) and associated levels of care.

“We want to get paid for the quality of care and services we provide,” says Joann Hatton, director of Utilization Management and Clinical Documentation Management at Heritage Valley Health System, in western Pennsylvania, which currently uses Advanced Practice CDI. “It’s not about the money, it’s about improving patient care, but the positive financial impact of Nuance’s CDI program was clearly evident.”

By successfully engaging physicians in the CDI process, Heritage Valley achieved remarkable improvements in quality metrics, including a 27 percent reduction in the predicted mortality rate. Within the first 13 months of implementation, the health system also realized more than $7 million in enhanced revenue and two of their hospitals, Heritage Valley Beaver and Heritage Valley Sewickley, saw CMI increases of 6.4 percent and 13.79 percent, respectively.

“The transition to a value-based payment system is perilous,” warns Anthony Oliva, DO, national medical director at Nuance. “Fully engaging physicians while they are capturing the patient’s story optimizes revenue in the fee-for-service system while simultaneously developing a strong picture of the severity of the population they are treating for predicting their future healthcare needs under a value-based payment system.”

Swedish Health Services pilot tested Jvion’s advanced reporting capability, part of the Jvion predictive analytic suite, in conjunction with Nuance Advanced Practice CDI to provide real-time CDI performance data for its five-hospitals in the greater Seattle area. “Data drives our practice,” explains Jennifer Woodworth, director of Clinical Documentation Integrity Program at Swedish Health Services. “Physician and hospital compensation is tied to quality metrics, which means to prove that you are providing high quality care you need data. This real-time reporting allows us to drill down to ICD-9 and ICD-10 codes, complications and other specialized details to see how we are doing with the accuracy of physician documentation, and this enables us to create proactive initiatives that maximize our current resources.”

Since first implementing the Nuance CDI program three years ago, Swedish Health Services has secured more than $18 million in appropriate reimbursement through focusing on better documentation. “In fact, 60 percent of our clarifications are clinically based and related to severity of illness and risk of mortality,” says Woodworth. “The impact of our CDI program has meant better documentation, which means better quality of care at Swedish.”

Juggling Fee-for-Service and Value-Based Care

To help organizations maintain financial integrity while negotiating these two differing reimbursement models, Nuance Advanced Practice CDI, powered by J.A. Thomas & Associates, helps healthcare providers to:

  • Improve the accuracy of documentation to support patients, physicians, and downstream reporting;
  • Optimize inpatient revenue, as treatment moves to the outpatient setting, by capturing appropriate reimbursement through aligned clinical documentation and billing codes at the point-of-care;
  • Enhance value-based incentive payments by accurately reflecting the severity of patient cases, and appropriate diagnosis for measurement;
  • Accurately predict the patient population they will be treating tomorrow so the level of resources and risk are optimized based on the expected cost of care.

Visit the Nuance booth #1137 at the Healthcare Financial Management Association (HFMA) annual ANI conference, June 22-25 in Orlando, or visit us online at Nuance CDI and professional services. Nuance is backed by 20 years of J.A. Thomas and Associates experience, including a fully-managed, comprehensive CDI program that incorporates program maintenance, compliance support, and proven sustained results.

About Nuance Communications, Inc.

Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit: Connect with Nuance on social media through the healthcare blog, What’s next, as well as Twitter and Facebook.

About Jvion

Jvion is a predictive technology company that develops solutions designed to predict and prevent patient-level disease, drive population health, and reduce the cost of care. The company offers a suite of big-data enabled solutions that combine clinical intelligence with deep machine learning to help providers protect their revenues while improving patient health outcomes. Their objective is simple — stop the waste of resources and lives by predicting and stopping losses before they ever happen.

Nuance and the Nuance logo are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other company names or product names may be the trademarks of their respective owners.

The statements in this press release relating to future plans, events or services, are forward-looking statements which are subject to specific risks and uncertainties. There are a number of factors which could cause actual events or results to differ materially from those indicated in such forward looking statements, including fluctuations in demand for the Nuance products, and the continued development of Nuance products. The reader is warned not to rely on these forward-looking statements without reservation, since these are simply reflections of the current situation. Nuance disclaims any obligation to update any forward-looking statements as a result of developments occurring after the date of this document.


Nuance Communications, Inc.
Media Relations:
Ann Joyal, 781-565-4155

Release Summary

Nuance announces partnership with Jvion for enhanced real-time data mining of clinical documentation that significantly improves quality metrics and Case Mix Index.


Nuance Communications, Inc.
Media Relations:
Ann Joyal, 781-565-4155