WESTBOROUGH, Mass.--(BUSINESS WIRE)--SimpliVity, a leader in hyperconverged infrastructure for IT, has expanded its world-class customer support operations with two new support centers: Cork, Ireland and Raleigh, North Carolina. These newly announced centers will complement existing support operations in Westborough, Mass. and further expand SimpliVity’s ability to address the growing global adoption of its data center technology that simplifies IT for mid-market and enterprise organizations. The company expects to double its customer support resources by the end of the year.
“SimpliVity has always been committed to building an enterprise-class service organization, capable of supporting the world’s most demanding environments,” said Randy Boutin, vice president of support and manufacturing, SimpliVity. “Our selection of Cork and Raleigh to expand our support operations further reflects this commitment – with each location providing a rich pool of highly qualified, multi-lingual and technical support talent.”
SimpliVity offers 24x7 technical support across the entire data center stack, including applications, hypervisor, storage, compute, network switching, backup and recovery and more. SimpliVity teams have delivered industry-leading performance for response time service level agreements (SLAs), time-to-engagement, and most importantly, customer satisfaction – 9.6 out of 10.
The new support centers are just the latest development in a period of massive global growth for SimpliVity. The company just surpassed 500 employees, marking 20% growth just since the beginning of the year. In 2014, the company entered the Asia Pacific market, grew its reseller program to reach more than 50 countries and grew revenues by nearly 500%.
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Founded with a mission to simplify IT, SimpliVity is a pioneer in the hyperconverged infrastructure market, disrupting the status quo of complex and cumbersome legacy IT systems. SimpliVity’s hyperconverged IT platform delivers enterprise-class performance and availability that today’s IT leaders require, with the cloud economics their business demands. No other company has taken on the mega task of assimilating all IT elements below the hypervisor (8-12 disparate functions) into a simple 2U building block of x86 sharable resources to deliver unmatched IT simplicity, operational efficiency, and 3x TCO savings. The company’s unique data virtualization architecture improves performance, protection and data efficiency, while also enabling global unified management from a single console. SimpliVity has revolutionized IT systems for hundreds of enterprises around the world. Headquartered in Westborough, Mass., the company has raised more than $276 million in venture capital and employs more than 500 worldwide. SimpliVity's business model is 100 percent indirect, and its solutions and professional services are available worldwide through its network of resellers and distributors. For more information, visit www.simplivity.com.
Note: SimpliVity, the SimpliVity logo, OmniCube, OmniStack, and Data Virtualization Platform are trademarks or registered trademarks of SimpliVity Corporation in the United States and certain other countries. All trademarks and registered trademarks mentioned herein belong to their respective owners.