RelayHealth Enhances ConnectCenter Practice Portal with Eligibility Data

RelayHealth ConnectCenter now offers channel partners and the practices they serve simple, rapid online access to patient eligibility data, helping to engage patients earlier, minimize denials, reduce rejections, and improve collections

ALPHARETTA, Ga.--()--RelayHealth® Financial today announced that its new ConnectCenter™ revenue cycle management portal now helps users easily confirm patient benefit and insurance information online, to help speed eligibility validation. ConnectCenter can now replace phone/fax/payer portal eligibility verification to help channel partners–practice management vendors, billing companies, revenue cycle management firms, and EMR/HIS vendors–and the practices they serve save time, reduce claim rejections and improve cash flow.

“It’s surprising how many practices today still rely on phone and fax for eligibility information, given the increasing need to know their patients’ coverage faster and reduce administrative costs,” said Marcy Tatsch, vice president and general manager, RelayHealth Financial. “ConnectCenter now lets channel partners provide convenient online access to practices–on demand–at the point of service. Now they can save time, identify payment or find alternative payment sources before it becomes a slow pay or, worse, bad debt. We want to make it easier for them to have rapid insight into a patient’s eligibility in order to accelerate revenue and up-front patient collections, and reduce claim denials and rejections.”

ConnectCenter uses information from RelayClearance™ EDI and RelayHealth Financial’s network of payer connections to assimilate detailed data from over 1,200 payer portals to complement EDI offerings. This additional content includes vital current information including patients’ balance on their annual deductible, multiple service types that patients are eligible for, and the number of days remaining for a service. In addition to accessing this eligibility data through ConnectCenter, RelayHealth Financial channel partners can integrate real-time and batch eligibility verification into their own systems using RelayClearance EDI APIs.

With the addition of eligibility data, ConnectCenter helps streamline patient eligibility verification for channel partners and physician practices by providing electronic, rapid access to the following functions:

  • Search for the patient and validate insurance coverage
  • Determine co-pays, deductibles, and co-insurance levels to facilitate collections at the point of service
  • Filter benefits by service (such as chiropractic, emergency, office visit, urgent care, hospital inpatient/outpatient, etc.)
  • Access payer eligibility verification via 1,200+ payer websites and even traditional EDI
  • Address issues related to payer denials with access to six months of request history

RelayHealth Financial’s ConnectCenter eligibility verification is available now through ConnectCenter. For information regarding APIs for integration with solutions, contact RelayHealth Financial at 1-800-752-4143.

For more information on McKesson RelayHealth Financial’s solutions, visit our Web site at, learn from our experts at the RelayHealth blog, or follow us on Twitter at @RelayHealth.

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About RelayHealth Financial

Every day across America, more than 2,000 hospitals and health systems rely on RelayHealth to help them process over 5 million patient claims, worth over $1.1 trillion annually. Our broad array of revenue cycle management solutions use the power of the cloud and big data to help healthcare professionals make better financial decisions for their organizations and patients, right at the point of care. Nobody does more than RelayHealth to bring healthcare connections to life. For more information, visit

About McKesson

McKesson Corporation, currently ranked 15th on the FORTUNE 500, is a healthcare services and information technology company dedicated to making the business of healthcare run better. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. McKesson helps its customers improve their financial, operational, and clinical performance with solutions that include pharmaceutical and medical-surgical supply management, healthcare information technology, and business and clinical services. For more information, visit us at

Tags: McKesson, McKesson Health Solutions, RelayHealth Financial, Revenue Cycle, Revenue Cycle Management, Claims Management, Analytics, ConnectCenter, Claims Processing, Claims Portal, RelayClearance EDI, Eligibility, Eligibility Verification


General and Business Press
McKesson Health Solutions
Amy Valli, 610-205-5581
Public Relations

Release Summary

RelayHealth® Financial's new ConnectCenter™ revenue cycle management portal now helps users easily confirm patient benefit and insurance information online, to help speed eligibility validation.


General and Business Press
McKesson Health Solutions
Amy Valli, 610-205-5581
Public Relations