MINNEAPOLIS--(BUSINESS WIRE)--Wells Fargo Shareowner Services, part of Wells Fargo & Company (NYSE:WFC), has received the industry’s highest satisfaction rating from corporate customers of U.S. security transfer agents, according to a recent study by GROUP FIVE. This year’s study marks the fifth consecutive year Wells Fargo has received the highest rating. The survey includes ratings from 907 corporations, representing more than 28 million registered shareowners, on security transfer agents throughout the United States. Client loyalty is measured as Net Promoter Score (NPS) this year for the first time. The NPS industry-wide is 50 and Wells Fargo has the highest NPS at 65.
Among large agents, Wells Fargo received a 94% favorable rating overall and was rated highest in satisfaction for shareholder service, data security and protection and issuer service, which align with the issues of greatest concern to all issuers.
“It is an honor to be recognized again this year by our clients for delivering outstanding service,” said Todd May, head of Wells Fargo Shareowner Services. “Providing quality service and effectively managing risk to protect our clients and their shareholders is at the center of all we do. With the strength of the Wells Fargo platform, driven by our team members, we’ll continue to deepen our relationships and support our clients’ needs.”
In this year’s study, Wells Fargo received the industry’s highest ratings across categories including: accuracy and clarity of forms and letters sent to shareholders, access to reports, knowledge and guidance, record-keeping accuracy and telephone service for shareholders.
For more information on Wells Fargo Shareowner Services, visit www.wellsfargo.com/shareownerservices.
About Wells Fargo
Wells Fargo & Company (NYSE:WFC) is a nationwide, diversified, community-based financial services company with $1.6 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,700 locations, 12,500 ATMs, and the internet (wellsfargo.com), and has offices in 36 countries to support customers who conduct business in the global economy. With approximately 265,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2014 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy all our customers’ financial needs and help them succeed financially. Wells Fargo perspectives are also available at Wells Fargo Blogs and Wells Fargo Stories.
About GROUP FIVE
GROUP FIVE is a corporate services research and consulting company located in San Anselmo, CA. The firm is best known for its consulting and research expertise in shareholder services and stock plan administration services.
GROUP FIVE conducts an annual study of corporate opinions of services provided by United States security transfer agents. Measuring client satisfaction since 1990, the study is based on the completed surveys of 907 corporations — representing over 28 million registered shareowners.