SAN FRANCISCO--(BUSINESS WIRE)--GetFeedback.com, the customer feedback company, today announced that it has raised a $2.3 million Series AA investment to fuel product development, sales and marketing efforts. The new investment from Salesforce Ventures and others will supercharge the global expansion of its market leading online survey software application and its integration with the Salesforce Service Cloud.
The financing builds on an exceptional year for GetFeedback.com, which saw a rapidly growing roster of clients, key executive appointments, and market momentum in the white-hot areas of CRM and customer feedback. The company is on pace to grow revenue +1,300 percent year over year and claims major new clients including world-leading brands such as Facebook, Fox Sports, ESPN, Hurley, The North Face, Twitter, and The World Economic Forum
GetFeedback.com is now the fastest growing company in the online survey software market, delivering on the promise of engaging, branded, mobile ready customer feedback surveys with integration to salesforce.com’s #1 CRM applications.
Comments on the News
“We’re proud to be extending our relationship with salesforce.com,” said Kraig Swensrud, Founder, GetFeedback.com. “The added capital from Salesforce Ventures will fuel investment in our market-leading product, and help us scale our sales and marketing division to reach new markets around the globe.”
“Online survey software vendors haven’t innovated in over a decade, and they’ve missed out on key technology trends along the way,” said Sean Whiteley, Founder, GetFeedback.com. “This additional investment will allow us to double down on our market-leading customer feedback platform and our integrated product, GetFeedback for Salesforce.”
“Salesforce Ventures invests in the next generation of enterprise technology to help companies connect with their customers in entirely new ways,” said John Somorjai, EVP, corporate development and strategy, salesforce.com. “GetFeedback.com represents the new-breed of cloud and mobile-first companies building on the Salesforce Platform and we are excited to help them accelerate their growth.”
“Customer feedback is an important component of the customer service experience,” said Sarah Patterson, VP, Service Cloud Product Marketing, salesforce.com. “GetFeedback’s technology enables Salesforce users to gather customer insights that help them deliver amazing customer service and grow their businesses.”
Availability & Pricing
GetFeedback.com is available globally to organizations of all sizes. Pricing and sign up information can be found at www.getfeedback.com/pricing. Additional information on GetFeedback.com’s world-class integration with Salesforce can be found at www.getfeedback.com/salesforce.
A Unified Vision of Corporate Philanthropy
Originally pioneered by salesforce.com, GetFeedback.com has adopted the 1/1/1 corporate philanthropy model, pledging to donate 1% of employee time, 1% of product resources, and 1% of profits to charitable causes. The idea behind the 1/1/1 model is to harness the power of a company’s resources, such as the intellectual wealth of its employees, product capabilities, and financial resources to improve the communities around us. More information can be found at www.sharethemodel.org.
About Salesforce Ventures
Salesforce Ventures—salesforce.com’s corporate investment group—invests in the next generation of enterprise technology to help companies connect with their customers in entirely new ways. Portfolio companies receive funding as well as access to the world’s largest cloud ecosystem and the guidance of salesforce.com’s innovators and executives. With Salesforce Ventures, portfolio companies can also leverage the expertise of the Salesforce.com Foundation to incorporate its 1-1-1 model of integrated philanthropy to make giving back part of their business model. Salesforce.com has invested in more than 100 enterprise cloud startups since 2009. For more information, please visit www.salesforce.com/ventures.
GetFeedback.com is a modern customer feedback application designed and built for a mobile world, allowing anyone to easily create online surveys and forms with perfect branding, beautiful imagery, even embedded video. More importantly, GetFeedback.com will dynamically re-size and re-format every survey to display perfectly on today’s smartphones, tablets, and web browsers. The result? A fun, engaging experience for any audience that results in better response rates, better feedback, and better business decisions.
GetFeedback.com was founded in 2013 by former salesforce.com executives Kraig Swensrud and Sean Whiteley. GetFeedback.com’s client roster includes Appirio, Amazon, The Association of Surfing Professionals, Box, Dropbox, ESPN, Equinox, ExactTarget, Facebook, Fox Sports, The Golden State Warriors, Hurley, Intuit, LinkedIn, McKesson, Nike, The North Face, Oracle Responsys, Red Bull Mobile, salesforce.com, United Way, University of San Diego, Valspar, Virgin America, The World Economic Forum, and Yahoo! For more information, please visit www.getfeedback.com.