Video and Cloud Use on the Rise in the Enterprise, Infonetics Unified Communications Study Finds

CAMPBELL, Calif.--(BUSINESS WIRE)--Market research firm Infonetics Research released excerpts from its 2013 UC Strategies and Vendor Leadership: North American Enterprise Survey, which explores enterprises’ plans for unified communications (UC), including cloud deployments, and their perceptions of UC vendors.

ANALYST NOTE

“The biggest change we’re seeing in unified communication deployments is the adoption of video,” notes Diane Myers, principal analyst for VoIP, UC and IMS at Infonetics Research. “Businesses have been implementing more mobility into their UC architectures over the past year and now are looking toward videoconferencing to help drive further productivity.”

“The vendors that can effectively deliver integrated video and mobility into their UC solution and do so in a simple and easy-to-use manner will be best positioned for success,” adds Myers. “According enterprises participating in our UC survey, Cisco and Microsoft are the leaders in unified communications thanks to their installed base and perceived positions of leadership.”

UC STRATEGIES SURVEY HIGHLIGHTS

• Companies are adopting unified communications to improve response times, increase employee productivity, and reduce operational costs
• 87% of enterprises surveyed plan to add videoconferencing to their UC architecture by August 2014
• The use of the cloud is also on the rise: 22% of respondents already have implemented portions of their UC architecture in a private cloud, and 19% have done so in a public cloud
• Collaboration is the most common application deployed in the cloud (private or public), followed by conferencing and faxing
• For businesses that have not adopted UC, the #1 barrier is cost

ABOUT THE UC STUDY

For its 29-page enterprise unified communications survey, Infonetics interviewed 140 UC purchase-decision makers at medium and large enterprises in North America that use unified VoIP, e-mail, and instant messaging. The study provides an in-depth look at the state of the UC market, where organizations are unifying various types of communication, why they are doing it, if and how they are utilizing the cloud, what capabilities they need, and which vendors they are likely to use. The report features enterprise ratings of 11 UC vendors (Alcatel-Lucent, AT&T, Avaya, Cisco, IBM, Microsoft, Mitel, NEC, ShoreTel, Siemens Enterprise, Verizon). To buy the study, contact Infonetics: http://www.infonetics.com/contact.asp.

RELATED RESEARCH

• Latest Infonetics Enterprise Voice, Video and UC research brief: http://bit.ly/1cOUJ40
• Cloud unified communications, SIP trunking fuel growth in VoIP services market
• Videoconferencing is up as market moves to lower-cost solutions
• UC lighting up struggling enterprise communications market
• Cisco, Brocade and Juniper top Infonetics’ enterprise networking vendor scorecard
• Telenor nabs top spot in Infonetics' EMEA business VoIP scorecard for 2nd straight year
• Comcast, Verizon, 8x8, XO top in business VoIP; IP connectivity becoming commodity

UPCOMING RESEARCH AND MARKET FORECASTS

Download Infonetics’ 2013 market research brochure, publication calendar, events brochure, report highlights, tables of contents, and more at http://www.infonetics.com/login.

• Infonetics’ new 2014 Market Research Lineup
• VoIP and UC Services and Subscribers (Oct. 9)
• Enterprise Unified Communications and Voice Equipment – 3Q13 Edition (Dec. 3)
• Enterprise Session Border Controllers – 3Q13 Edition (Dec. 10)
• Enterprise Telepresence and Video Conferencing Equipment – 3Q13 Edition (Dec. 13)

INFONETICS WEBINARS

Visit https://www.infonetics.com/infonetics-events to register for upcoming webinars, view recent webinars on demand, or learn about sponsoring a webinar.

• The Business Rationale for M2M (Oct. 22: Learn more / register)
• Deploying Enterprise SBCs to Facilitate SIP Trunking (Oct. 29: Learn more / register)
• Unified Communications in the Cloud (Dec. 12: Learn more / register)
• WebRTC: Service Enhancer or Competitive Threat? (2014: Sponsor)
• Deploying IMS in the Cloud with NFV for Unlimited Scalability (2014: Sponsor)

TO BUY REPORTS, CONTACT:

N. America (West), Asia Pacific: Larry Howard, [e-mail], [phone]

N. America (East), Midwest, L. America: Scott Coyne, [e-mail], [phone]

EMEA, India, Singapore: George Stojsavljevic, [e-mail], [phone]

Japan, South Korea, China, Taiwan: http://www.infonetics.com/contact.asp

ABOUT INFONETICS

Infonetics Research (www.infonetics.com) is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete effectively. View Infonetics’ About Us slides at http://bit.ly/QUrbrV.