Lookout Projects Lost and Stolen Phones Could Cost U.S. Consumers Over $30 Billion in 2012

Lookout Study Identifies Top U.S. Cities for Phone Loss: Philadelphia, Seattle and Oakland

SAN FRANCISCO--()--Lookout, the global leader in mobile security, today released findings from the first-ever phone loss study, which revealed that lost phones, if unrecovered, could cost U.S. consumers more than $30 billion this year. As part of the study, Lookout Labs today released the Mobile Lost & Found, an interactive website for people to discover the places where phones are most often lost, the likelihood of losing a phone by region, and the financial impact of lost phones.

Lookout’s analysis, from more than 15 million users, found that demographics and behavior are the largest factors influencing phone loss. Over the course of 2011, Lookout located 9 million lost smartphones, which equals one phone every 3.5 seconds. In total, Lookout found that U.S. consumers lose their phone about once a year. If unrecovered, that could cost every smartphone owner more than $250 a year each.

“Each day, $7 million worth of phones are lost by Lookout users alone, and if unrecovered, it would take a significant toll not only on our wallets, but on our psyche too,” said Kevin Mahaffey, co-founder and CTO Lookout. “Safeguarding your smartphone starts with protecting it from the number one risk you face – losing it.”

What are the odds?

People in some U.S. cities have a higher chance of losing their phone: Philadelphia residents lose their phone two times more than New York City dwellers, while San Franciscans and New Yorkers lose their phones three times more than Chicagoans.

Lookout Labs determined the top ten cities in the U.S. for phone loss during 2011, inconveniencing residents’ daily lives and resulting in financial losses:

1. Philadelphia

2. Seattle

3. Oakland

4. Long Beach

5. Newark

6. Detroit

7. Cleveland

8. Baltimore

9. New York

10. Boston

Interestingly, many of the cities with highest rates of lost and stolen phones also were in the top ranks for the FBI’s most recent crime statistics. Cleveland, Detroit, Oakland and Newark, were amongst the 10 cities with the highest crime rates in the U.S.

Dude Where’s My Phone?

Lookout also discovered that specific locations invited loss more than others, with coffee shops and bars topping the list. In addition, people lose their phone most often at night; 67 percent of phones are located between the hours of 9 p.m. and 2 a.m. local time.

The top ten places for lost or stolen phones in the U.S. were:

1. Coffee Shop

2. Bar

3. Office

4. Restaurants

5. Apartment & Condo

6. Grocery Store

7. Gas Station

8. Residential

9. Pharmacy or Drug Store

10. Park

As part of the study, Lookout unveils in the most common venues a person is most likely to lose their phone, shedding insights into the character of each city. For example,

  • In Chicago, the 3rd most common venue to lose your phone is a church.
  • In New York City, the top place to lose your phone is a fast food restaurant.
  • In San Francisco, the leading venue to lose your phone is a coffee shop.
  • In London, the leading venue to lose your phone is a pub.

For more information, data and insights, please visit Lookout’s Mobile Lost & Found.

About Mobile Lost & Found

The Mobile Lost & Found is a Lookout Labs project. Lookout Labs is part of Lookout's innovation arm and was created to explore and test out new ideas that push the boundaries of mobile. The findings in Lookout's Mobile Lost & Found are based on anonymized phone “locates” data performed by Lookout’s 15 million global users in 2011. Lookout Mobile Security has users around the world who use the Lookout application to locate their lost or stolen device. To determine popular venues where phones were lost in cities across the globe, the study used the FourSquare API. Each “locate” was mapped by FourSquare’s API to a venue type closest to the lost phone’s location.

About Lookout Mobile Security

Lookout is a mobile security company dedicated to making the mobile experience safe for everyone. Lookout delivers award-winning protection from the growing threats facing mobile users today, including malware, phishing, privacy violations, data loss, and loss of the phone itself. Cross-platform, Lookout is designed from the ground up to provide advanced mobile protection while remaining lightweight and efficient on the phone. With 15 million users across 400 mobile networks in 170 countries, Lookout is the world leader in smartphone security. Headquartered in San Francisco, Lookout is funded by Accel Partners, Andreessen Horowitz, Index Ventures, Khosla Ventures and Trilogy Equity Partners. For more information and to download Lookout, please visit www.mylookout.com.


SutherlandGold Group
Julia Vinyard, 415-655-4561


SutherlandGold Group
Julia Vinyard, 415-655-4561