Wataniya Telecom Improves Customers’ First Use Experience with Comptel Dynamic SIM Management

Comptel’s solution helps leading Kuwaiti operator to differentiate from competition by providing dynamic interaction with customers at the time of activation

Mobile World Congress 2012

HELSINKI--()--Comptel Corporation (NASDAQ OMX Helsinki: CTL1V), the leading vendor of dynamic Operations Support System (OSS) software, today announced that Kuwaiti operator Wataniya Telecom has deployed Comptel Dynamic SIM Management to give its customers the ability to self-activate their subscriptions using their handsets. With Wataniya’s premium first use experience, SuperSIM, each user is now able to dynamically choose their numbers and the packages they want in real time.

Key Facts

  • Comptel Dynamic SIM Management enables the operator to monetise vanity numbers and to manage them, all in real time. It allows subscribers to select their numbers and services with an interactive dialogue the first time they use their SIM cards. The solution also supports the full lifecycle management of SIM cards, from the moment the cards are manufactured to the point when they are discarded or recycled.
  • Wataniya wanted to lower its customer acquisition costs and increase its revenue potential. The operator was also looking for a solution that would allow for faster time to market for campaigns, as well as for a better customer experience by offering its subscribers greater choices.
  • Wataniya Telecom, part of Qtel Group, is a mobile operator in the Gulf state of Kuwait. It was commercially launched in 1999 as the first privately owned operator in the country. Wataniya Telecom also operates in Maldives, Saudi Arabia, Tunisia, Algeria and the Palestinian territories.

Supporting Quotes

  • “Wataniya Telecom is a truly customer-driven company—we continuously aim to provide our subscribers with excellent products and services and greater value,” said Abdolaziz Al-Balool, PR director, Wataniya Telecom. “Comptel’s solution helps us offer a premium, first use experience: our customers are able to self-activate their subscriptions and choose the packages they want, no matter which handset type they’re using. When using their SIM cards for the first time, they can also search for the numbers they want and purchase the value-added services of their choice. Comptel Dynamic SIM Management facilitates true service personalization and an all-round more fulfilling customer experience.”
  • “Working in close cooperation with Wataniya Telecom, we have developed a solution that addresses the mobile operator’s need to more efficiently manage the first use and activation of SIM cards,” said Mr. Veqar Islam, senior vice president, Middle East and Africa, Comptel. “Comptel Dynamic SIM Management will help the Kuwaiti operator to monetise vanity numbers and to offer truly innovative, real-time campaigns to its customers.”

Resources

Tags

Comptel, Operations Support System, OSS, Comptel Dynamic OSS, Wataniya, Kuwait, SIM, telecom, customer experience, Comptel Dynamic SIM Management, interaction

About Comptel Corporation

Comptel software solutions and services enable telecom service providers to deliver services flexibly and charge them effectively. Comptel's wide expertise in service fulfilment, policy control, mediation and charging empowers our customers to focus on delivering innovative services. Comptel has provided software solutions to 280 service providers with more than one billion subscribers in 85 countries. The Group has over 600 employees worldwide, and net sales were EUR 77 million in 2011. www.comptel.com

Contacts

Comptel Corporation, Global
Ulla Koivukoski, +358 9 700 1131
Senior Vice President, Marketing and Communications
ulla.koivukoski@comptel.com
or
Comptel Corporation, Middle East and Africa
Fariha Shah, +971 55 954 9130
Marketing & Communications Director, Middle East and Africa
fariha.shah@comptel.com
or
March Communications
Beth Brenner, +1 617-960-9875
comptel@marchpr.com
www.marchpr.com

Contacts

Comptel Corporation, Global
Ulla Koivukoski, +358 9 700 1131
Senior Vice President, Marketing and Communications
ulla.koivukoski@comptel.com
or
Comptel Corporation, Middle East and Africa
Fariha Shah, +971 55 954 9130
Marketing & Communications Director, Middle East and Africa
fariha.shah@comptel.com
or
March Communications
Beth Brenner, +1 617-960-9875
comptel@marchpr.com
www.marchpr.com