Using neural networks and artificial intelligence technology, SATMAP matches customers with call center agents and delivers enhanced sales and reduced costs as a result. SATMAP leverages an extensive list of more than 100 demographic, psychographic and geographic variables, in billions of combinations, to optimally connect calls with specific agents that are most likely to succeed with specific customers.
“Customer experience is paramount for us and our partnership with SATMAP will give us the ability to differentiate ourselves in the marketplace while personalizing the customer experience,” said Georges Karam, CEO of Atelka. The technology is currently being used by Global 500 companies in millions of interactions every day. “The results are auditable and we strongly believe that SATMAP will become the standard in the call center industry. Partnering with them now gives us a head start in the Canadian marketplace.”
“Atelka sets the highest standard as an elite contact center outsourcing provider. Their forward thinking management immediately recognized the benefits that our technology will afford their clients, and they have been vocal in their conviction that SATMAP is the only truly innovative technology in the call center space,” said Orlando Hampton, SATMAP’s Executive Vice President, Client and Partner Services. “Our partnership with Atelka will not only expose SATMAP to the Canadian marketplace but allow us to help grow Atelka’s business.”
Atelka is a Canadian corporation created by skilled entrepreneurs from both the IT and the call center space. They specialize in the provision of third party call center solutions including inbound sales, outbound sales, customer service and technical support. The company was founded in 2003 and currently has call center facilities located in seven locations throughout Canada. The company is privately held. For more information, please visit www.atelka.com.
SATMAP is the world’s leading provider of neural-network and artificial intelligence based real-time personality matching technology for call centers. SATMAP enhances millions of interactions each day in diverse consumer facing industries such as telecommunications, financial services, hospitality, travel and retail. SATMAP integrates with and optimizes existing call center technology such as workforce management software, voice analytics, call recording and PBX telephony. Founded in 2007, SATMAP is a privately held company. For more information, please visit www.satmapinc.com.