Zappos.com Announces First-Ever Loyalty Program, Zappos Rewards

Zappos.com’s new rewards program offers tiered benefits and a comprehensive points system for an elevated shopping experience and next-level customer service

LAS VEGAS--()--Online retailer Zappos.com announces its first-ever loyalty program, Zappos Rewards, a four-tier benefits program. In Zappos.com’s latest effort to wow customers, the progression-based program will allow customers to earn Rewards Points towards future purchases, get free expedited shipping on all orders, and receive early access to exclusive products and sales.

With the launch of Zappos Rewards, Zappos.com is the only retailer offering free 2-business day and free 1-business day shipping on all orders with no membership fees or minimum order values. The retailer is proud to offer their customers some of the quickest and most reliable shipping and handling.

“As we designed the Zappos Rewards program, our goal was to take our customer service to the next level,” said Arun Rajan, COO of Zappos.com. “We leaned on one of our company purposes — ‘To Live and Deliver WOW’ — and we trust this program will truly wow our customers.”

Zappos.com shoppers can now earn and redeem Rewards Points in various ways, and the benefits vary based upon tier placement. There are four tiers in the program: Silver, Gold, Platinum, and an invite-only Elite tier. Customers may redeem every 1,000 points earned for $1 in Rewards Codes.

Ways to earn points:

  • Earn 10 points per every $1 spent on a purchase
  • Earn 50 points for logging into Zappos.com on any device*
  • Earn 100 points when you help other Zappos.com shoppers by writing a review

Other “WOW” benefits of the Zappos Rewards program:

  • Free, expedited shipping at all tier levels
  • Points can be applied toward Zappos Rewards Codes, which can be applied toward future purchases on Zappos.com
  • Zappos Rewards members will receive a dedicated customer service phone number
  • Early access to exclusive products and sales
  • Opportunities to suggest your own Zappos Rewards and test new features
  • Free UPS pickups for merchandise returns
  • Free returns beyond the 365-day return policy
  • Other exclusive perks at each tier level

To celebrate Zappos Rewards, Zappos.com will surprise 1,000 customers at random today by shipping customers one item from his or her “Favorites Wishlist.” For a limited time, existing Zappos.com customers will receive a $15 Zappos Rewards Code when they join the Zappos Rewards program to generate continued customer excitement.**

To learn more about the Zappos Rewards program, visit www.zappos.com/rewards. For more information about Zappos.com and to shop this season’s latest trends, please visit www.zappos.com.

*Limited to one login per day
** This promotion expires at 11:59 PM PT on 10/31/16. Enrollment in the Zappos Rewards Program requires review and acceptance of the Zappos Rewards Program Terms & Conditions. Rewards Code will expire at 11:59 PM PT thirty calendar days from the date the code is emailed to you. Rewards Code is valid for one-time use only on the Zappos.com website. This promotion and Rewards Code cannot be combined with other offers or discounts, or applied to previous purchases. Rewards Code amount is applied before taxes and shipping, if applicable. This promotion and Rewards Code are not transferable, and other restrictions may apply. We reserve the right to cancel this promotion at any time without notice. Rewards Code is redeemable for Zappos.com merchandise only and is not redeemable for cash.

About Zappos.com

Established in 1999, Zappos.com, operated by Zappos IP, Inc., has quickly become the leading destination in online apparel and footwear sales by striving to provide shoppers with the best possible service and selection. Zappos.com currently showcases millions of products from over 1,000 clothing and shoe brands. Zappos.com is also proud to be rated ELITE by STELLAService and was named a J.D. Power 2011 Customer Service Champion, one of only 40 companies so named in the U.S. More information about the customer service philosophy, unique culture, and job openings can be found at http://about.zappos.com. More information about Zappos Insights, and its business membership program can be found at zapposinsights.com. Zappos.com is a subsidiary of (AMZN) Amazon.com.

Contacts

Press Contact:
MullenLowe Group
Kate Colangeli, 617-226-9574
kate.colangeli@mullenlowe.com

Release Summary

Zappos.com announces, Zappos Rewards, its first-ever loyalty program. Zappos Rewards offers customers tiered benefits and a comprehensive points system for an elevated shopping experience.

Contacts

Press Contact:
MullenLowe Group
Kate Colangeli, 617-226-9574
kate.colangeli@mullenlowe.com