SAN FRANCISCO--(BUSINESS WIRE)--Beginning immediately, Bay Area residents can use ClubLocal, a ReachLocal company (NASDAQ: RLOC), to instantly book home services online or on their mobile phone. ClubLocal not only puts every step of the home repair process online—from scheduling an appointment, to paying and storing receipts—but also stands behinds the work of its service professionals by offering an industry leading guarantee, while providing competitive, pre-negotiated pricing. Consumers can join ClubLocal with just a few clicks, and membership is free.
ClubLocal is giving its first 1,000 Bay Area customers $100 in free home services to try out its new service. ClubLocal removes the typical home repair pain points such as time-consuming searches, quality and safety concerns, inconsistent and often random pricing, and interminable and unpredictable wait times. “We founded ClubLocal because the process for booking and buying home services could be so much better, yet it hasn’t changed significantly in decades and doesn’t leverage current technology,” said Zorik Gordon, ClubLocal CEO. “The rapid adoption of offerings like Uber demonstrates the consumer’s desire for more local online services that provide simple, efficient web and mobile booking, transparent pricing, and quality service offered by a company that stands behind its work. ClubLocal delivers on that and more.”
Booking a service with ClubLocal is quick and easy:
- Visit the ClubLocal website or download the iPhone app, select a service, provide a brief description of the issue, choose an appointment within a convenient 2-hour-time window, and the request is complete.
- Get “en route” notifications from a pre-screened Service Pro and track their progress real-time on a map to help pinpoint arrival time.
- Relax while ClubLocal’s “A” rated Service Pro fixes the problem at pre-negotiated rates.
- Pay on the spot by swiping a card on the Service Pro’s iPad app. ClubLocal emails the estimates, receipts and warranties, and stores them in a secure online account.
- Have a problem? No problem. ClubLocal stands behind all of its work with its ClubLocal Satisfaction Guarantee.
Competitive, pre-negotiated pricing and high-quality service are features that set ClubLocal apart from other home services providers. Consumers can go to the ClubLocal website and browse the pricing pages to see actual invoices for services performed for other customers in their market (made anonymous, of course!). Every ClubLocal Service Pro is insured and has all required licenses, and each one is individually interviewed and put through a rigorous background check. When Service Pros are en route to a customer, they send a notification that includes their picture and shows their current location and estimated time of arrival. Consumer ratings and ClubLocal’s internal reviews ensure that Service Pros continually meet ClubLocal’s high standards and provide “A” rated service to our customers.
ClubLocal is currently offering Plumbing, Handyman, Electrical, Heating and Air Conditioning, Appliance Repair, and Mobile Auto Detailing in the Bay Area. Additional services will launch over the upcoming months. ClubLocal started in Dallas in July 2012 and has successfully completed thousands of jobs across 20+ Home Services categories. Customers have given an overwhelming 90% of rated jobs a four or five out of five star rating. Customer have most commonly praised two features: the website and iPhone app ease of use, and Service Pros' professionalism and timeliness.
About ClubLocal
ClubLocal,
a ReachLocal
company (NASDAQ: RLOC), is a revolutionary new service and the only
end-to-end solution that enables customers to instantly book and buy
home services online and through its iPhone app. Launched in Dallas-Fort
Worth (July 2012) and San Francisco (June 2013), ClubLocal offers the
home services consumers need most often, ranging from plumbing to
appliance repair to Heating and AC. ClubLocal is free to join and
provides competitive and transparent pricing by pre-negotiating prices
with its merchants. ClubLocal stands behind every job with its ClubLocal
Satisfaction Guarantee and sends its “A” rated Service Pros to
customers’ homes within a two-hour time window vs. the industry standard
4-6 hours.
Customers can register and book an appointment at ClubLocal.com, download the free ClubLocal iPhone app or call at 1-800-699-3171. For additional information, visit ClubLocal.com.
Customers and media can also follow ClubLocal at Facebook.com/ClubLocal and Twitter.com/ClubLocal.
Caution Concerning Forward-Looking Statements: This document includes certain forward-looking statements, including ClubLocal’s intention to launch additional services in the coming months. These statements are based on the current expectations or beliefs of management of ClubLocal and ReachLocal and are subject to uncertainty and changes in circumstances. Actual results may vary materially from those expressed or implied by the statements herein due to (1) changes in economic, business, competitive, technological and/or regulatory factors, (2) difficulties that ReachLocal may encounter as it seeks to develop software-related and consumer-facing products, (3) failure to compete successfully in a highly competitive and rapidly changing marketplace, (4) failure to retain key employees, and (5) other factors affecting the business operation of ClubLocal and/or ReachLocal. More detailed information about these and other factors that may affect current expectations may be found in filings by ReachLocal with the U.S. Securities and Exchange Commission. ReachLocal is under no obligation to, and expressly disclaims any such obligation to, update or alter its forward-looking statements, whether as a result of new information, future events, or otherwise.
