The State of Service Level Objectives 2023 Survey Shows SLOs Driving Operational Efficiencies, Visibility and Improved Business Benefits

Data fielded from more than 300 IT professionals and executives with responsibility for monitoring and observability tools finds business efficiency that Service Level Objectives (SLOs) can bring to operations

WALTHAM, Mass.--()--Nobl9, the service level observability company, today announced The State of Service Level Objectives (SLOs) 2023, a survey of more than 300 IT professionals and executives conducted with Dimensional Research. As SLOs grow in popularity their usage is becoming more mature. For example, 82 percent of respondents intend to increase their use of SLOs, and 96 percent have mapped SLOs directly to their business operations or already have a plan to. Results are also becoming quantitative with 95 percent of respondents indicating that SLOs help them make better business decisions with 27 percent of companies stating that SLOs have saved them $500,000 or more.

"It was incredibly impressive to see the year over year growth in the market and the consistency of responses from our survey last year,” said Marcin Kurc, co-founder and CEO, Nobl9. “The responses align with what we are seeing in the market. Enterprises across all industries are increasing their focus on system reliability to ensure customer experience, and doing this by finding new ways to leverage their new and legacy monitoring and observability tools. SLOs are becoming an essential way to increase operational efficiency and improve business processes.”

SLO Adoption Drives Business

Companies use observability tools to provide visibility and enable key functions such as security, operational efficiency, capacity planning, customer support, and increase development velocity. As code comes together from more sources -- open source, AI-generated, commercial solutions, and systems integrators, the typical applications, databases, and networks, and into cloud and container environments, microservices, and the developer pipeline - something barely half of companies can do today. With the plethora of fragmented tools - 72 percent responded that more than six observability tools - companies need to gain visibility not by consolidation that would hurt productivity, but by creating consistent definitions of reliability and expectations for various services.

Sixty-nine percent of companies responding had adopted SLOs for the first time or are expanding their use - which is consistent with the 2022 survey. Of the 72 percent of respondents not using SLOs today, 54 percent plan on adopting them in the next 18 months for the results seen in the survey.

SLOs Improving Operational Efficiency and Customer Experiences with Monitoring and Observability Tools

“The survey responses are indicative of the broader trends we are seeing in the market around companies focusing on operational efficiency and business agility,” said Stephen Elliott, Group Vice President, I&O, Cloud Operations and DevOps, IDC. “The pandemic drove more companies to the cloud, and with that, we have identified observability and monitoring to be key areas of focus. SLOs are one way for companies to manage their resources and get the most out of them.”

Key findings from survey respondents show:

  • 80 percent indicate an increased focus on system reliability due to the pandemic driving cloud adoption, remote workers and supply chain issues.
  • 94 percent state they are doing system reliability engineering, with most tasks being assigned to IT operations.
  • The ways companies are using monitoring and observability tools is increasing. More than 13 initiatives rely on monitoring and reliability with the most common being security, operations performance (uptime, performance, efficiency) and capacity planning.
  • Respondents identified 10 areas that require monitoring beyond networks, applications and databases, but most lack visibility, and the number is expected to grow.
  • 72 percent of companies use six or more monitoring and observability tools.
  • 76 percent prevented business interruptions using SLOs - but 9 percent haven’t implemented thresholds yet.

All respondents had observability and monitoring responsibilities, and were IT professionals and executives at medium to large enterprise companies representing all seniority levels. Participants represented dozens of countries from five continents providing a global market perspective.

Supporting Resources

About Dimensional Research

Dimensional Research® provides practical market research for technology companies. We partner with our clients to deliver actionable information that reduces risks, increases customer satisfaction, and grows the business. Our researchers are experts in the applications, devices, and infrastructure used by modern businesses and their customers. For more information, visit

About Nobl9

Nobl9 is the first service level observability platform that adds business context to software delivery. Global Enterprises in the financial services, ecommerce, and SaaS industries such as Flexera, Outsystems, Procore, ServiceNow, Ticketmaster and Trusted Shops choose Nobl9 to accelerate engineering, set clear software reliability goals, and ensure end user happiness. Nobl9 enriches data from popular enterprise observability systems and fits into developer workflows using popular DevOps and collaboration tools. Nobl9 is backed by Battery Ventures, Bonfire, Cisco Investments, CRV, Harmony Partners, Resolute, ServiceNow and Sorenson Capital. Learn more at


Sophia Zivanic
Mindshare PR for Nobl9

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Sophia Zivanic
Mindshare PR for Nobl9