DUBLIN--(BUSINESS WIRE)--The "Global Customer Communications Management Market By Component, By Organization Size, By Deployment Mode, By End User, By Regional Outlook, Industry Analysis Report and Forecast, 2021 - 2027" report has been added to ResearchAndMarkets.com's offering.
The global customer communications management market size is expected to reach $2.6 billion by 2027, rising at a market growth of 11.8% CAGR during the forecast period.
- Adobe, Inc.
- Oracle Corporation
- Capgemini SE
- Newgen Software Technologies Limited
- OpenText Corporation
- Zendesk, Inc.
- Hyland Software, Inc.
- Quadient SA
- PLDT, Inc. (Smart Communications, Inc.)
- ISIS Papyrus Europe AG
A software that enables companies to centralize the communication process with their customers across a wide range of channels including digital and analog is termed Customer Communications Management. This software consists of emails, printed documents, interactive documents, SMS text messages, PDF attachments, and many more. CCM has evolved and become more advance by using Natural Language Processing (NLP) & Artificial Intelligence (AI) technologies. This development helps companies to solve various communication problems by offering improved services through the 24X7 availability and also provide solutions to the customers' queries faster. In addition, companies are rapidly adopting CCM to improve customer experience and better engage with a huge customer base in a more cost-effective manner.
The increasing customer queries across many industry verticals are anticipated to bolster the growth of the customer communication management (CCM) market over the forecast period. One of the vital things for any company to succeed in the highly competitive market is to interact & connect with their customers so as to solve their queries. In order to fulfil this requirement, companies are utilizing CCM software. This software helps enterprises to centralize communication across analog and digital channels to better communicate with their customers.
The CCM solution helps in minimizing the overall cost attached to the creation of the documents and correspondence. Hence, CCM software is witnessing a surge in its demand by small and medium-sized enterprises (SMEs). In addition, it also helps a company to follow all the rules & regulations related to customer privacy. The evolution of social media and the rising adoption of the smartphone are anticipated to open new lucrative opportunities for the CCM market since the companies can able to target their potential customers based on their preferences.
COVID-19 Impact Analysis
The outbreak of the global COVID-19 pandemic has a huge impact on every domain of society, be it individuals or businesses. Various impositions like the travel ban, nation-wide lockdown and temporary shutdown of offices & manufacturing units have majorly affected the companies. However, many companies across the globe are rapidly working to create communication management plans to cope up with the COVID-19 impact. There is increasing investment in CCM platforms that are using AI and the cloud, to improve communications during the pandemic.
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Key Topics Covered:
Chapter 1. Market Scope & Methodology
Chapter 2. Market Overview
Chapter 3. Competition Analysis - Global
3.1 Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2017-2021)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2018, Oct - 2021, Mar) Leading Players
Chapter 4. Global Customer Communications Management Market by Component
4.1 Global Customer Communications Management Solution Market by Region
4.2 Global Customer Communications Management Services Market by Region
Chapter 5. Global Customer Communications Management Market by Organization Size
5.1 Global Large Enterprises Customer Communications Management Market by Region
5.2 Global Small & Medium Enterprises Customer Communications Management Market by Region
Chapter 6. Global Customer Communications Management Market by Deployment Mode
6.1 Global On-premise Customer Communications Management Market by Region
6.2 Global Cloud Customer Communications Management Market by Region
Chapter 7. Global Customer Communications Management Market by End User
7.1 Global IT & Telecom Customer Communications Management Market by Region
7.2 Global Retail & eCommerce Customer Communications Management Market by Region
7.3 Global BFSI Customer Communications Management Market by Region
7.4 Global Healthcare Customer Communications Management Market by Region
7.5 Global Energy & Utilities Customer Communications Management Market by Region
7.6 Global Government & Defense Customer Communications Management Market by Region
7.7 Global Others Customer Communications Management Market by Region
Chapter 8. Global Customer Communications Management Market by Region
Chapter 9. Company Profiles
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