NEW YORK--(BUSINESS WIRE)--Zipari, the company behind the first and only Consumer Experience Platform built specifically for health insurance, announced today the addition of Matthew Crumley as Chief Financial Officer and Julie Coviello as Chief Customer Officer.
Crumley and Coviello arrive on the heels of Zipari’s strategic growth investment from leading private equity investment firm Thoma Bravo and subsequent acquisition of HealthX—both of which have enabled Zipari to extend the leading CX platform and solutions for health insurance payers and third-party administrators of all sizes.
“We’re thrilled to welcome Julie and Matthew to Zipari during this pivotal moment in Zipari’s growth,” said Mark Nathan, CEO of Zipari. “Julie brings 30 years of healthcare payer experience and over 15 years leading services to Zipari,” Nathan added. “We are committed to providing our customers with the best possible service, and Julie is the perfect executive to lead our client delivery teams and develop a world-class professional services culture.”
“Matthew brings more than two decades of finance and operations experience at a range of enterprises, from private-equity backed companies to global public corporations to technology startups. Matthew is a customer-focused CFO and brings the financial acumen and experience to take Zipari to the next level.”
Coviello has worked for an enterprise-class software vendor building population health technology solutions, as well as a Fortune 10 global healthcare services and information technology company. With in-depth knowledge of the health insurance space, Coviello has become a data-driven leader who cultivates an environment of ongoing progress and growth for the business and the team. For example, Coviello most recently led a high-touch client experience organization, providing client success, software implementation and support services, professional services, and client education, growing incremental service revenue year over year from new and existing service offerings.
Julie will oversee professional services and customer support as well as partner with integrators and channel partners to expand Zipari’s delivery capabilities. Julie will have an immediate impact on the value and business outcomes clients are able to achieve by utilizing Zipari’s customer experience solutions.
“With nearly 200 clients and a suite of 20 plus products, Zipari is changing the health insurance landscape when it comes to customer experience,” said Coviello. “I’m eager to help Zipari continue to strengthen client delivery and support by consistently meeting delivery milestones, financial targets, and customer satisfaction goals.”
Crumley is known for strategically collaborating with management teams to grow revenue efficiently with direct and channel go-to-market strategies. His software and SaaS revenue model experience comes from products and services delivering enterprise software in the cloud. Crumley has also led financial planning and analysis, corporate collaboration, debt and equity financings, business intelligence, mergers and acquisitions, SEC reporting and domestic and international corporate reporting, tax, treasury, IS/IT, customer success and HR.
“It’s such an exciting time to join Zipari as they expand their customer experience platform,” said Crumley. “I look forward to bringing my experience in the design and implementation of IS/IT systems and business processes to deliver financial insights that will help Zipari grow while mitigating risk.”
About Zipari
Zipari is a modern consumer experience solution focused exclusively on transforming the digital health insurance experience from end-to-end. Zipari’s Customer Experience Platform with over 20 products modernizes digital engagement for every consumer and market segment, delivering value by growing revenue, boosting engagement, capitalizing on operational efficiencies, and improving member outcomes. With unsurpassed technology, Zipari’s products provide real-time insights at every touchpoint, delivering breakthrough consumer experiences. Zipari now serves more than 40 million members via their payer customers and is backed by Thoma Bravo, the leading private equity firm, with a 40+ year history, focused on investments in software and technology companies. For more information about Zipari, please visit www.zipari.com.