In this role, Dinger will lead the strategic and tactical direction of SR Health implementation services to ensure that organizations maximize their SR Health partnership. This will include leading change management through provider organizations and fine-tuning processes and workflows to improve patient engagement, experience, and outcomes.
Dinger is an experienced leader of professional and customer services with a proven track record for creating results-oriented processes and ensuring successful customer outcomes. Dinger comes to SR Health from Central Logic where he was SVP of Delivery and Professional Services. Prior to that he served in several leadership roles with Epic, including a vice president-level position where he oversaw tools, process, and methodology for all global implementations in eight offices across twelve countries.
“I'm excited to join a dynamic leadership team committed to transforming healthcare through communication,” says Dinger about his new role. “The last few months have shown us just how vital it is for healthcare organizations to be able to easily communicate with patients in a variety of ways, and no one is set up to lead in this space like SR Health. I plan to bring a background in years of implementations in healthcare IT to partner with organizations and make sure they are getting the most out of an incredible product and making sure patients are getting the best outcomes as a result of staying in close touch with their providers.”
SR Health by Solutionreach was launched in early 2020 to support an increased focus on patient engagement for healthcare organizations of all sizes. Designed with the challenges of healthcare providers in mind, the SR Health platform meets the need to control access and permissions for numerous departments and user roles while creating the best patient communication experience regardless of the type of visit.
SR Health’s unique approach to patient engagement made it an ideal solution to solve many of the challenges that arose in 2020 with the COVID-19 pandemic. The system’s robust patient messaging platform has made it possible for organizations to easily message large groups of patients about COVID updates and changes to appointments and easily switch from in-person to telehealth appointments while still delivering detailed reminders to patients. The addition of an integrated mobile-first telehealth option made SR Health one of the only solutions to also offer a complete seamless workflow for virtual care from reminders to follow-up communications. To help solve for the increased pressure on staffing during COVID, two-way text messaging alleviated some of the burden of overwhelming phone calls from patients.
“We built SR Health to transform healthcare through communication by making it accessible, modern, and personal,” explains Josh Weiner, president and CEO of Solutionreach. “The fast moving nature of COVID-19 highlighted the need for more modern tools that allow organizations to quickly create and manage all types of messaging in highly accessible and personalized ways. As a wave of new clients partner with SR Health, we’re excited to have Matt lead the charge on ensuring both provider organizations and their patients experience the benefits of improved communication as quickly as possible.”
For more information about SR Health, please visit www.srhealth.com.
About SR Health
SR Health by Solutionreach is transforming healthcare through communication by making it accessible, modern, and personal. By allowing providers to stay connected to patients throughout the care journey, healthcare organizations can optimize health and financial outcomes while creating a better patient experience. Solutionreach is the leader in patient engagement solutions and innovation. The first to send a text message in healthcare, the company now serves over 25,000 customers and facilitates one billion messages a year to 80 million patients in the U.S. To learn more, schedule a consultation now at www.srhealth.com.