‘User Error’ Cause of Work-From-Home Productivity Dip

Employers must assess workforce technology skills as remote working looks set to continue

TRUMBULL, Conn.--()--The lack of technology skills is contributing to a dent in productivity as workers struggle to adapt to working from home over prolonged periods. Questionmark, the online assessment provider, is calling on employers to ensure that their people have the necessary technical skills as remote working looks set to continue.

A new study found that despite a greater familiarity with technology during lockdown, productivity among remote workers in the UK has declined by 20%. Other European countries have suffered an even sharper drop in productivity. These range from -55% for France and Germany to a staggering -70% for Italy.1

The study attributes much of the productivity dip to technical user error. It found that technology issues are increasingly causing workers to feel less productive.2

As well as barriers to productivity, the errors and vulnerabilities that accompany widespread home working are causing a rise in security and data breaches. Across UK, US, France and Germany, 46% of employers had experienced at least one security incident since the lockdown. More than half (51%) recorded an increase in the number of email phishing attacks.3

As talk of a ‘second wave’ of COVID-19 hits the headlines, many employers are reluctant to re-open offices and workspaces. If remote working is to continue to the medium term, it is vital that employees have the skills to restore productivity.

Regular skills testing and assessment of the workforce help employers understand where workers are struggling. It can enable employers to make good decisions around training and other interventions.

Lars Pedersen, CEO of Questionmark said: “At first, it looked as if remote working might last for a matter of weeks. Employers could prioritize essential functions and turn a blind eye to occasional productivity dips. But as wide-spread home working moves into the medium term, this is clearly not sustainable. By testing skills across the workforce, employers can pinpoint where gaps in productivity lie and introduce relevant training and support.”

Employers can use Questionmark to assess the remote working skills of their staff and measure employees’ understanding of their expectations around at-home working.

Questionmark has developed the cybersecurity for home-based workers assessment. The assessment enables organizations to meet their compliance requirements and avoid cyber breaches when their people are working from home.


About Questionmark

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark's cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.

1 https://go.forrester.com/blogs/how-uk-employees-feel-about-covid-19-now-a-pandemicex-update/
2 https://go.forrester.com/blogs/how-uk-employees-feel-about-covid-19-now-a-pandemicex-update/
3 https://www.hrmagazine.co.uk/article-details/keeping-employees-safe-online-during-lockdown-cybersecurity-cyber-threat-hackers


US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com 203.349.6438
UK: James Boyd-Wallis: james.boyd-wallis@fourteenforty.uk 07793 021 607