MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced this month’s events that focus on best practices for leveraging workforce management (WFM) in the back-office and five ways to simplify WFM in the contact center. Learn more about how to accommodate today’s employees who demand flexible schedules, meaningful work and telework options.
December 5; Verint webinar
Does the back-office impact customer satisfaction? Recent research conducted by Aberdeen Group shows that inefficiencies in the back-office are the second cause of customer dissatisfaction. The research also discovered a new group of savvy organizations that are modernizing their back-offices to better balance costs and service. Omer Minkara, VP and principal analyst at Aberdeen Group and Verint’s Nicole Nevulis, senior director, portfolio market strategy, will host this webinar at 11:30 a.m. ET.
Attendees will hear stories from back-office leaders, identify the three building blocks to modernizing the back-office, and understand how these activities can impact the bottom line and more.
December 12; CRMXchange Webinar
Whether your contact center is big or small, on-premise or virtual, effectively managing your workforce is a huge challenge. It’s time to reimagine WFM. Verint’s Kelly Koelliker, director, content marketing, will lead this webinar at 1 p.m. ET and present new capabilities that make WFM easier than ever before including a ‘How To’ discussion on the following:
- Balance flexible schedules while meeting service levels
- Simplify WFM for employees, managers, and workforce planners
- Dramatically improve the employee experience with automation tools
Contact center agents and other employees can make the difference between customer loyalty and customer churn. Workforce engagement solutions are cloud-based tools to help simplify their jobs and deliver exceptional experiences. To learn more about Verint’s global automation and cloud customer engagement events click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2019, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2019, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law; Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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