IRVINE, Calif.--(BUSINESS WIRE)--Celebrating 20 years in business, Alorica Inc., a global leader in customer experience solutions, today announced the addition of Colson Hillier to its executive leadership team as Chief Marketing Officer (CMO). In this role, Hillier will drive strategic planning, product development and execution of Alorica’s global marketing and communications initiatives, enabling the company to solidify its reputation as a leading omnichannel provider of customer solutions.
“As Alorica continues to grow globally, Colson will bring solutions to market that enable our clients to better engage and service their customers’ rapidly evolving needs,” said Alorica’s Chief Operating Officer Greg Haller. “Colson has a strong track record of packaging technology and digital platforms to build profitable business operations on a global scale. With his background, I am confident Alorica will be even more successful in translating our understanding of consumers’ changing behaviors into an opportunity to create greater value and produce stronger outcomes for our clients.”
Hillier will focus on building products and strategies that will allow clients to leverage the scale and expertise Alorica brings from deploying a global footprint that handles over 600 million customer interactions each year. With over 20 years of experience leading large-scale transformation in industries such as data services, adtech and fintech, Hillier brings deep experience in applying technology like Artificial Intelligence, Machine Learning and digital marketing to create optimal user experiences.
“Companies like Alorica have the unique opportunity to strengthen the connection between brands and their customers,” said Alorica’s Chief Marketing Officer Colson Hillier. “I’m excited to be a part of the team and looking forward to making that happen by merging mind-blowing technology with vertical-specific commercial models so that brands can reach customers in the most impactful way not only now, but into the future.”
Prior to joining Alorica, Hillier held numerous senior leadership roles at Verizon Wireless focused on new product development, big data analytics and digital marketing. He holds an MBA from the College of William and Mary and a Bachelor of Science degree in business from the University of Richmond.
To learn more about Alorica’s business transformation capabilities helping brands solve increasingly complex customer challenges, please visit our website.
Alorica is a global leader in customer experience solutions. We are made up of more than 100,000 passionate problem solvers who make lives better through positive customer interactions—at every touchpoint—across voice, chat and social. Leveraging innovative technologies—including intelligent automation and a comprehensive analytics suite—we support the world’s most respected brands with the talent and resources necessary to create insanely great experiences. Alorica provides a host of world-class services—from customer care to financial solutions and digital services—to clients across industries of all kinds, many of whom are on the Fortune 500. Celebrating our 20th anniversary this year, Alorica contact centers and operation hubs span the globe with 130 locations in 14 countries. To learn more, visit www.Alorica.com.