IRVINE, Calif.--(BUSINESS WIRE)--Miro Batista, President of Latin America & the Caribbean at Alorica Inc., the world’s leading platform for all customer interactions, has been recognized by the 2018 Nexus Illuminate Awards as the Nearshore Executive of the Year. Miro was chosen for this honor because of his exceptional leadership, innovative approach to problem solving, and demonstrated high-impact influence on expanding awareness of nearshore services.
“I’m honored and humbled to be named the Nearshore Executive of the Year,” said Miro Batista, President of Latin America & the Caribbean at Alorica. “The successes I’ve experienced at Alorica is a clear reflection of the local and global teams that I work with, all of which are striving to deliver insanely great customer experiences. I’m truly lucky to be surrounded by such incredibly talented people.”
Miro is responsible for managing operations in eight countries within Central America, the Caribbean and South America. In the last two years, he has led the region to grow in revenue by 30%. During his tenure, Miro has also directed the expansion of the company’s footprint, encompassing 20 contact center locations with more than 14,500 local employees.
Most recently, Miro helped Alorica continue to expand its operations in Latin America with two new offices in Jamaica and Guatemala, both which service the largest and most reputable companies in the world. In fact, by the end of this year, we anticipate creating an additional 5,000 jobs in Jamaica through our Kingston site expansion, which will make us one of the largest employers in the area. Miro was also pivotal in the development of the company’s professional development program, Alorica Academy. The six-week course teaches Alorica teams management skills – including coaching, communication and functional skills related to the BPO industry and the company’s own Key Performance Indicators (KPIs). Specifics from the Academy including conscious leadership, neuro-management to developing action plans and tools to ensure corporate alignment. Miro is a strong believer that the key to expanding business in Latin America is investing in our teams.
Since 1999, Alorica has differentiated itself as the premier provider in Latin America, offering scalable, cost-effective nearshore and in-country solutions. Operating in 20 locations across 8 countries with more than 14,500 employees, our services span all channels and industries, with clients benefiting from a broad range of geographies, languages and cost options. To learn how you can globalize your business while remaining cost-competitive, learn more about Alorica’s presence in Latin America and the Caribbean here.
At Alorica, we only do one thing -- we make lives better. How? As the world’s leading platform for all customer interactions, we create insanely great experience for customers fueled by innovative technology, advanced data analytics, and CX intelligence. Utilizing insights from more than 600 million consumer interactions curated annually, Alorica is a systems integrator of choice to 25 of the Fortune 50 healthcare companies, six of the 10 largest financial institutions, four of the five largest telecommunications companies, and five of the largest retail companies. We call the OC home, headquartered in Irvine, Calif., with more than 100,000 employees in approximately 130 locations across 15 countries and 11 time zones around the globe.