SÃO PAULO & MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has received dual awards for excellence in customer engagement solutions in the Brazilian market. The company was recognized by both Consumidor Moderno for “Excellence in Customer Service” and by Grupo Padrão’s Brazilian Retail Week 2018 for its solutions that take workforce engagement, self-service, voice of the customer, compliance and fraud mitigation to new levels. Leveraging offerings from the Verint Customer Engagement™ portfolio, organizations in Brazil and around the world are helping companies simplify, modernize and automate customer engagement to heighten loyalty, enhance business performance, accelerate processes and deliver exceptional customer experiences.
Consumidor Moderno’s Excellence in Customer Service Honor
Consumidor Moderno Magazine provides a platform for interaction and discussion of ideas, concepts and trends that define the best practices of relationships between consumers and companies. In its 19th edition, the Modern Consumer Award is the most complete evaluation of the quality of customer service in Brazil. Each year, the award recognizes companies with a commitment to excellence in the quality of their relationships with the customer. In this year’s program, Verint received the highest award in the Workforce Management category for excellence in customer relationships, technology innovation and best practices in the customer service arena. Recipients of this honor are those that receive the highest ratings in the market as evaluated by customers and weighed based on satisfaction and recommendations to third parties.
Brazilian Retail Week (BR Week) Award
Verint also was recognized as the supplier with the highest evaluation in the Brazilian retail segment. The Fourth Annual BR Week Award presented by Grupo Padrão recognizes organizations that provide the best consumer experience in the country based on questionnaires and an exclusive methodology developed by the Centro de Inteligência Padrão (CIP). Scores were based on criteria that includes user experience, continuation/recommendation of the supplier, system performance, cost versus benefit, quality of service and integration with other systems.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2018, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT COMPANY, NEXT IT, OPINIONLAB, ADTECH, TERROGENCE, SENSECY, VERBA, EG SOLUTIONS, NXTERA, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.