ANN ARBOR, Mich.--(BUSINESS WIRE)--ForeSee, the pioneer of Voice of Customer (VOC) solutions, today announced its annual DC Forum dedicated to the public sector customer experience (CX). The 2018 CX Forum will feature a keynote on the state of CX from Forrester Principal Analyst Rick Parrish and brings together CX experts and champions from public sector organizations and departments. This year’s Forum will take place on June 13, 2018 at the J.W. Marriott in Washington, DC.
"With improving and modernizing the customer experience listed as a priority in the new President’s Management Agenda, there is no better time to be a change agent for CX in government," said Dave Lewan, Vice President at ForeSee. "We invite directors and program leaders who are focused on CX to attend our Forum and contribute to the dialogue on how agencies and mission-minded organizations can leverage CX to gain efficiencies, reduce costs, and improve ROI and outcomes."
In addition to the keynote from Forrester, the DC Forum will feature mainstage presentations from agencies and public-sector organizations, and an exclusive preview of ForeSee's upcoming CX Insights report on the federal customer experience. The Forum’s 2017 speakers included Nataki Edwards, SVP of Marketing, Digital Strategy and Membership at AARP, and Maria Acker, Communications Coordinator at the Department of Justice Office for Victims of Crimes.
Unlike other CX solutions, ForeSee operates under a blanket purchase agreement (BPA) from the Department of the Interior, and has OPM clearance to deploy citizen surveys on behalf of agencies. ForeSee helps measure and improve CX for non-profits, educational institutions, and departments within the U.S. government Executive Branch — including the EPA, FDA, NASA, and the National Park Service.
Founded in 2001, ForeSee is the pioneer of voice of customer (VOC) solutions that measure and improve the customer experience. ForeSee CX Suite is powered by the only proven causal model that accurately connects CX improvements to business outcomes, empowering business leaders with strategic and tactical CX decisioning. Thousands of leading organizations in retail, financial services, energy and utilities, and the public sector rely on ForeSee to give certainty to their CX initiatives. Visit www.foresee.com to learn more or schedule a demo.